Rozzis Chadstone — Restaurant in Melbourne

I wanted something quick and easy to eat for lunch while out shopping. Came across this place and looked at the salads. Another guys was waiting before me, the server had to ask who was next looking at both of us. I said it was the other guy. He served him, but then looked at me and was going to keep going and i was making eye contact waiting for him to greet me.. he didn't, I had to ask if i can please have the caesar salad. It was very awkward, as i was wondering why he didn't come back to me after serving the other guy before me.. I said i would like to dine in. He then proceeds to put it in a container. then once he fills it he puts a plastic lid on it! I said please don't use the plastic lid I'm going to eat here. he then takes it off and leaves it on the bench. Then I order my coffee and he gives me a table number. I asked for cutlery and he said there is some out the back where the tables are. The cutlery is plastic... then my coffee comes out in a takeaway cup!! I asked if they have mugs. he said "no, because of covid..." I probably made the guy uncomfortable, because my response was "don't worry about the planet or anything!" This made me very frustrated. I understand there is covid safe practices in place. But if other cafes and restaurants can give you crockery plates and cups with washable cutlery, I just don't understand how Covid is still being used as and excuse for the SINGLE USE PLASTIC. Surely you have a dishwasher you can use, or employ someone to wash the dishes, and stop buying so much single use plastic for dining in customers. This experience was very poor customer service, and terrible dinning in experience. If I had have known he was going to place a lid on my salad after I clearly said "To have here" (meaning dining in). I wouldn't have bothered and paid for an over priced salad...

Came across the most impolite and entitled barista at Roxzis Chadstone. Serving me the wrong coffee was just the start of the problem, when I went up to return the wrong coffee he started blaming me for picking up the wrong coffee to begin with, and started complaining about me to his colleagues about taking the wrong coffee cup. It’s just unbelievable how some people just don’t understand the meaning of hospitality, which goes above and beyond a cup of coffee or a slice of pizza. I’ve been going to these guys for 8 years now band then to have been treated so poorly is beyond disappointing. Good luck to the new franchises trying to sign up with a group that has got the hospitality culture so wrong!

Post my original review on 28/05/23, the owner has taken the time to explain the situation and I appreciate that and also thank them for doing so. It definitely shows there is a high level and care from management both towards their employees and customers which will ensure the good smooth operation of this place shall continue. However, the last thing I would like to point out, is that one can let go of a meal that was cold or a coffee that was not so great, but one cannot let go misbehavior thrown upon paying customers. Completely Unacceptable. I am aware that a lot of the hospo talent move on to having great careers in their respective fields, but those are the ones with the right 'attitude', the ones who've leant well from this industry, the skills of performing under pressure and ensuring every single customer experience is a great one. No one can teach these skills, they come from the right attitude. Some people are just there to make a quick buck, and no doubt the barista that day was only interested in collecting their pay check at the end of...

Very very disappointed and unhappy with Rozzis. Went there yesterday with my wife and daughter in law and three small grandchildren. The cafe was nearly empty inside so we moved two tables together in back to put pram out of the way of aisle. As we sat down a waiter came up to us to say we couldnt bring the pram into cafe but had the temerity to say we could sit outside. There wasn't room for all of us at the table outside. I said no you have lost our business. I guess after drinks and food we would have spent over $100. Thats poor service. We will never try to go back again.Im giving you 1 star because i couldn't give you no stars which is what i wanted to give. My daughter in law has three children under five. She deserves a medal. What she got from you people was public embarrassment. You owe...