Schmucks Bagels — Restaurant in Melbourne

Cancelled delivery order after accepting it and preparing it for 40mins. Had to miss lunch at work. Take yourselves offline if you you don't want to accept orders instead of wasting people's time. Looking at the other comments, the owner seems to have hired some questionable staff that cut corners, do not care about deliveries at all and treat the delivery guys like second class citizens. Luckily support offered a free voucher and placed a strike against their account.

EDIT: You can read the owner's response to this review and tell unprofessional they are. It explains all these complaints about rudeness. To the owner, your staff accepted the order and then cancelled it taking the restaurant offline as confirmed by the delivery platform support(which I have screenshots of). This is why they offered me a voucher and you got a strike on your account. This was during business hours in the cbd 2 weeks ago and there were PLENTY of riders, saying this was the reason is a blatant lie. The app and support tell you if it couldn't find a delivery rider.

Owners can also make false complaints to google and take down negative reviews, the latter of which I'm sure you've done based on your response and your boasting of the review ratio. DESPITE this you still have many concerning negative reviews that google has refused to take down, and on other food review platforms too. Perhaps work on your and your staff's issues with corner cutting, professionalism and rude treatment of other human beings in your store instead of deflecting and...

I went to this hidden gem for quick brunch today Saturday 23 around 11:30 with my partner because i got introduce from one of my friends about your Bagels. I would say foods is perfect and very fast from the bottom of my heart 5 stars for kitchen’s team

1/ I can’t believe that my first impress from Smuck Bagel was Bad Customer Service: the girl in red sweater with blonde hair who took my order her service so so bad, i just feel like she doesn’t love her job. She shown me her mad face without smile and took my order, i’m not even finish my order yet then she already wanna complete our order ??? She don’t event ask me if i wanna something more as coffee or soft drink blah blah and stuff until i have to tell her that WE HAVEN’T DONE YET…what’s a customer service ???

2/ I’ve been working at fast food store, bakery, coffee, restaurant, from take away until casual dining. As a customer who working at the restaurant i can understand sometime we really stress from stocks or not team work…. and even more stress for management team as well. But look customer don’t need to know your behind the scenes, so what happened to your person life, your team, your system - put it at your back, complete your service with warm welcoming and standard customer service. We can not choose to be born with a fresh face or serious or sad face but we can choose to give a good warm welcoming and standard customer service to...

It’s not easy to trust a bagel…. They can be very seedy at times 🤡 . The bagels at @schmucksbagels however can be trusted to deliver the absolute goods 😍🥯 This cute little hidden away gem came up as recommended on our Uber Eats home page & we couldn’t resist! . Struggling to choose between sweet and savoury we made the unanimous decision to devour in a selection: 🥯 Morning Sunshine: pastrami & egg melted cheese, Dijon mustard and chilli mayo. The ratios where bang on and the do not scab on the pastrami 😍 🥯 Love You Lox: smoked salmon, creamy cream cheese, pickled red onions, cress, lemon in a rye bagel. A little bit too heavy on the cress, although it added a nice texture. The huge serving of cream cheese also did not disappoint 2 of the biggest cheese lovers on the plantet 🥯PB & J toasted blueberry bagel, peanut butter and raspberry jelly. Our go too sweet option did not disappoint, with a nice ration of PB to J. The blueberry bagel also worked perfectly. . I’m so incredibly keen to hit this place up again on my next melb visit to work through the...