Maharaja Tandoori - Indian Restaurant — Restaurant in Port Macquarie

I ordered take away on Thursday 22nd Aug. The veg and meat samosa had that much oil , the shape was terrible. The onion pakora was so oily that I could not eat it. The chicken tikka and tandoori looked and tasted no different with bones. It lacked flavour. Food seemed stale and not genuine flavours. Biryani rice was ok the meat quality and pieces were terrible. It was a waste of 100 dollars and all of us were still hungry.

Update: So, after this review you replied asking me to reach out to you but when I called all you wanted to do is argue that what I had listed is not possible. As much as I tried to explain my experience to you, all you wanted to do was to say it is not possible. Why bother replying to my review and asking me to reach out in the first place. Should have just ignored your response. You think you are right and customer is wrong, so be it.

Update: I did not place the review one week after the meal. I placed it when I was able to soon after, and edited the post after your call today as I cannot reply to your post. So it shows the edit date (get your facts right).

Read my initital review to see which dishes had issues as I did not comment on lamb dish that I had ordered which was fine.

Yes, I used a gift voucher but you got $100 out of it. I got that voucher from my employer for my hard work and dedication, not a free hand out as you seem to be implying. I wish I had got that voucher for another restuarant as that would be money well spent rather than an arrogant self pompous person like you. I am not after your free meal, and if you offered me anything for free I would avoid it (just like most others would) after my last experience. Your food or poor service aside, you are the most arrogant local restauarant owner. You survive not from repeat customers but from visitors who give you a go but then regret it.

If you think your initiial response to a customer review is automated, you should disable it as you (in your first response) asked me to contact you to share my experience which is why I did so as I hoped you will use it to learn something. If I was after a freebie I would have contacted you long ago, made things up and hurled insults at you the way you are hurling insults at me now. Learn your manners and try to be more civilised. You have the lowest google review score of any local restaurant. You will note I do not place any google reviews (you can see this for yourself under my profile) and I have not had one bad experience with local shops in my 15 years in Port Macquarie. If I placed a review on you (my first google review ever), it is because of the terrible experience. Good luck and I hope you do learn some manners and respect women rather than talk over (and write over) me. And eat your free...

We order once a week from this restaurant (between $80 and $110 per order via Menulog) and he had a mixture of good and bad experiences.

Tonight was absolutely revolting, and to make matters worse the owners and staff handled the situation absolutely terribly.

We ordered our regular 3 curries, lamb chops (which are ridiculously priced but we love them), some rice and naan.

We plated up our meals and thought that the chops looked a bit average. We bit into them and had to spit them out. They were absolutely off. If you have never tasted rotten meat it’s hard to describe but we are still trying to get the taste out of our mouths an hour later.

We called the restaurant thinking that as we were good customers they would apologise and refund our money - we were met with hostile rudeness from multiple staff including the owners wife, told that we would need to bring the food down ourselves to the restaurant to have it looked at by the chef to prove there was something wrong, and then upon finally having the food picked up the hideous owners wife called up to say that we had eaten all of one of the curries and implied we were lying. I then had to explain to her that the Tupperware container that we gave them along with all of their takeaway containers was full of the two plates of dinner I scooped out of the bin and that if she wanted to find the lamb she could pick through the mess to get it out.

It seems ridiculous to waste the time writing this review, but we’ve spent over a thousand dollars in the last 6 months with these people and they were absolutely horrendous - after serving us rotten meat which we are now horrified will make us sick. We suggest spending your money elsewhere. There are nicer places and much nicer people in town. I highly doubt they will respond but if they do unless it’s an apology for the whole series of events I can promise you they have not learnt...

Worst customer service by an employee name Aman. Food was excellent but ruined our evening with her rude behaviour.

Reply :

Thank you for your reply below, The fact that you are not even asking what happened to us and instead you are simply covering for your staff is not appreciated. Let me explain CORRECTLY what happened. The staff in question didn’t look like she wanted to be at work in the first place. This was the second day in row we came to your restaurant only because we enjoyed the food. However, she never smiled or welcomed us nicely how she should’ve. We still ignored it thinking it must be her bad day. after we finished dinner, we tried to ask for water twice but she didn’t response even though we had asked in audible manner. Then we said it a bit louder to be heard. As clearly she couldn’t hear us first couple of times. At that point, she made such a rude gesture with her hand that replicated “shush” and she made such bad facial gestures also when we had simply and very politely said “excuse me”. Also, please nite, she NEVER said sorry. When we raised the concern to someone else, they said sorry for her but also covered up for her which was not really appreciated. Please do not teach us how to be polite. We run a restaurant back home in Sydney too and we know how people who work in the restaurant wants to be treated. May I also mention, we had complimented her on the food the first day we visited also, when we had left, we thanked her also and again complimented on the food.

If you don’t want to listen to feedback from the customers, that’s fine, it’s your business, you can run however you like. But you do not have the right to call us rude when we were very calm and smiling and appropriate all the...