Zambrero Toowoomba — Restaurant in Queensland

The problem with this place is that it indubitably gets compared to GYG. Something about apples and oranges but this is more like comparing a Pink Lady with a Granny Smith. I've come twice this week, once for lunch and once for tea on a Friday night. Not a good place if in a hurry. Takes a while if there's a queue (cheers to the Karen in front of us with an order of about 100 items). Possibly understaffed, only ever one server on at a time. Once you're up you're up though so be ready to order. On the topic, the "Order Here" sign? Worst positioning possible. The best way to describe it is Subway but Mexican. In that regard it's kinda gyg with a bit more of an "Eat Fresh" vibe. Again though; apples and oranges. Music? Some hits but also some songs are very miss. Seats quite low. Is that a bad thing I'm not sure but definitely very low seats. Child seat also on display. I don't have kids though (thank goodness) so not an issue for me but good to know they're catering for everyone. Pros: large degree of customisation available. Cons: large degree of customisation available. Thankfully they offer suggestions. I like this. On the Friday I ran a burrito featuring pork, white rice, beans, sour cream, guac, tomato, onion and corn salsas, cheese, lime juice and chipotle sauce. Can recommend this combo. The mix of salsas was delightfully refreshing. The sauce with a mild heat that was perfect for my sensitive bowels. I had the red chilli sauce on my first time here and while delicious and surprisingly easy on the heat at the time, it had an afterburn that left me dreading the final 'farewell' of the sauce. Biggest drawback is no sides available. Big let down. The burrito only provides mild satiation. Great for lunch, not so much for dinner. Add some potato chips to the menu and winner for sure. They proudly advertise the number of donated meals. I'm all for doing your bit for the world but the 1:1 ratio of donated:purchased meals does make me think maybe I'm paying too much? Definitely run the tomato+onion+corn salsa combo. My goodness. Neon lights are...

You'd think the staff have never seen cash before. If I pay with cash, I expect there to be enough cash in the till to not give me a handful of 5c pieces. Food was average, staff was forgetful about what was asked for. I speak clearer than most people, so the fault is either with their hearing or their short term memory. It takes too long to be served at the best of times, and the meat was left on an unheated counter for an unreasonable amount of time. I'm usually not picky, but this is the 3rd visit I've had with substandard service and quality of food. The price, being premium, means that I expect a hell of a lot better. When I can buy an expertly cooked steak for $4 more than a burrito at another establishment, and wait less time for it to be prepared, then there's a problem with your business model. I will be voting with my wallet and avoiding the place.

I should add that the 2 girls behind the counter were disrespectful at best and downright rude on several previous occassions. Friday night, 1830hours approximately.

I don't like being treated with disrespect, but I let it slide once or twice. 3 or more times and it becomes obvious that the person serving has a...

I wish there was a 0 star rating for service. The 2 girls at the counter who served us were so rude and seemed like serving us was a pain. They looked at us rudely, and spoke in a terrible manner. They definitely don’t seem like they want to be working and serving customers. My friend asked them to throw her empty coffee cup in the bin and she said “there’s a bin by the door” she then went over to her coworker and said something about us whilst looking in our direction. Absolutely horrible. Hire nicer people who...