Issho Cafe - Tokyo Dessert House — Restaurant in Sydney

This cafe is a prime example that they put money over their customers - and they aren't afraid to do that to your face too. 0/5 stars.

Customer service was atrocious - the pretentious staff lacked the basic social skills to interact with their customers. They will not greet you and will ignore you until you approach them as if they forgot what they did for a living.

Once they finally spoke to us, they immediately denied us entry only because we holding a bag with sealed milk teas we purchased from another store.

It was only until we pleaded if we can do takeaway was when the Kings and Queens permitted us to enter.

Behind the counter was no different as they immediately told us to wait outside for our drinks after we ordered. No "thank yous", no "please wait it won't be long" - straight up "wait outside".

Despite the numerous counter seating that was available, they did not permit us to sit down to wait inside while we waited for our take away drinks. Instead they ushered and forced us to wait outside on George Street like the peasants they saw us.

What about the very pricey Matcha Strawberry cloud drink that we got? Surely it must be amazing. NO. WRONG. The beverage is small, filled with full of ice and there was barely any actual matcha tea because it was absolutely plain in flavour.

This viral/hype/glazing culture needs to stop, just because the cafe has the name "Tokyo" doesn't mean it has to be good.

Don't believe me or if you want to be treated like garbage and waste your money - come to this place - you won't be...

We’ve dined at this cafe before and were let down by the matcha back then, but we decided to give it another shot today, hoping things had improved. Unfortunately, we were disappointed once again — and this time, even more so.

After placing our order through the QR code, we waited over an hour for our food. It wasn’t until we flagged down a waiter, 45 minutes in, that anyone realised something was wrong and that we had been waiting for so long. The waiter checked the system and realised it had been almost an hour. He ran to check the kitchen, acknowledged the delay and offered a quick apology, which we appreciated. We thank him for his service. However, that small gesture didn’t extend beyond him.

When it came time to pay, the staff at the cashier didn’t ask how our meal was, didn’t mention the delay, and made no effort to apologise or follow up on the poor experience. While we were getting ready to pay, the cashier was talking to one of the other workers, completely disregarding us. Food was $70, for two mains and a drink, which is quite hefty for what we got. It felt like they just wanted us to pay and leave.

As for the food itself, it wasn’t worth the wait. The meat was too chewy, and the Wagyu carbonara udon was far too thick and heavy, lacking the flavor and finesse we were hoping for. The wagyu don was okay but given the experience, we don't think it would be worth it to come back.

After two underwhelming visits, we won’t be giving this place a third chance. Disappointing food, slow service, and a lack of basic...

Individuals with Peanut Allergies Beware

I had a very disappointing experience at Issho Cafe. We ordered a soufflé pancake after carefully checking the menu description to ensure there were no peanuts listed. However, when we double-checked as the food arrived, we were told that 99% of their products contain peanuts.

What was even more concerning was that the staff seemed completely unsure about which items did or didn’t contain peanuts. Their response was simply, “We’re not sure—probably don’t get it.” For a business serving food, especially desserts, this lack of knowledge about common allergens is alarming and highlights a clear need for better staff training on ingredients and allergy awareness.

To make matters worse, the staff at the counter then told us off, saying we should have informed them beforehand so they could check. While we acknowledge it’s always best to notify staff about allergies, peanut allergies are incredibly common in Australia. Most places we’ve visited already take the initiative to clearly label allergens or include warnings on their menus. It was disappointing that Issho doesn’t do the same.

Issho Cafe needs to (1) properly list all ingredients and allergens on their menu and (2) train their staff to advise customers about allergens.

Honestly, it’s quite surprising that nearly every dessert contains peanuts—what’s the point of going to a dessert café if people with such a common allergy can only safely...