The Capitol Hotel Sydney — Hotel in Sydney

Capitol Hotel in Sydney exceeded all expectations, largely due to the exceptional service provided by the staff, particularly Steve, Evelyn, Ethan, Nadia, Nadya, and Venni. From the moment we arrived, we were greeted with warmth and professionalism, setting the tone for a truly memorable stay.

Steve's attentiveness and knowledge of the local area were invaluable, as he effortlessly assisted us with recommendations and bookings, ensuring we made the most of our time in Sydney. Evelyn's friendly disposition and impeccable attention to detail made every interaction a delight, adding a personal touch to our experience.

Ethan's dedication to ensuring our comfort and satisfaction was evident in every encounter, and his willingness to go above and beyond did not go unnoticed. Nadia's expertise in hospitality shone through in her gracious and efficient service, making us feel truly valued as guests.

Nadya's genuine care and prompt assistance with any inquiries or requests further enhanced our stay, and her warmth and professionalism were truly commendable. Venni's impeccable service and friendly demeanor left a lasting impression, making us feel welcome and at home throughout our stay.

Their collective efforts significantly contributed to the overall excellence of our stay at Capitol Hotel. Their commitment to providing exceptional service is a true testament to the hotel's dedication to guest satisfaction. We cannot thank Steve, Evelyn, Ethan, Nadia, Nadya, and Venni enough for their outstanding contributions to our unforgettable experience at Capitol Hotel in Sydney. We look forward to returning and experiencing their exceptional service once again.

Carlo your newly...

We had a two night stay, in two different rooms. The first was an accessible room located next to the extremely noisy lift. Needless to say we had no sleep. This shouldn't be used as a guest room due to this unacceptable noise. Our second was a standard room, which was quiet - until the yobbo in the next room started blaring out his TV at midnight, which woke us up. This may indicate thin walls, which is not a good combination when twinned with selfish guests without consideration for other people. ||The other major problem was the lack of telephones in the room - all communication with the front desk is via a tablet/iPad. I love technology and am very adept at using it, but this is not at all convenient or practical when needing to ask a quick question (eg please send more toilet paper), or at 1am when requesting that someone comes to deal with the noise from the next room. Having to locate the tablet, glasses, etc before typing in the middle of the night when you're exhausted is terrible customer service. It also seems like a safety hazard in the event someone can't operate the iPad in an emergency. ||We gave up on the TV as it's not a case of just turning it on and selecting a (free to air) channel. It requires downloading apps and other nonsense.||On a brighter note, the lady in the breakfast room was very pleasant and helpful, and it is well located for the Capitol Theatre and Central train station. However, the bad things definitely outweigh the good in this instance, so I will never stay there again or recommend this to...

During our recent stay at Capitol Hotel in Sydney, we had the pleasure of experiencing exceptional service provided by the lovely Thalia. From the moment we arrived, Thalia's genuine warmth and professionalism set the stage for a truly delightful and memorable visit.

Thalia's attention to detail and personalized care made our stay truly special. Her extensive knowledge of the hotel's amenities and the local area was invaluable, as she effortlessly guided us through the best experiences Sydney had to offer. Her friendly demeanor and willingness to go above and beyond to ensure our comfort did not go unnoticed, and her genuine passion for hospitality shone through in every interaction.

Thalia's dedication to providing top-notch service was evident in every aspect of our stay, from her prompt assistance with any requests to her thoughtful gestures that made us feel truly valued as guests. Her grace under pressure and ability to handle any situation with poise further solidified our confidence in the hotel's commitment to guest satisfaction.

We cannot thank Thalia enough for her outstanding contributions to our unforgettable experience at Capitol Hotel. Her exceptional service and unwavering dedication undoubtedly enhanced our stay and left a lasting impression. Thalia is a true asset to the hotel's team and exemplifies the epitome of hospitality. We eagerly anticipate our next visit, knowing that we will once again be in the capable hands of Thalia and the Capitol Hotel staff.

Carlo your newly found friend from Philippines....