Mediterranean Magic Greek Restaurant Bar — Restaurant in Sydney

If I could give zero stars I would!!!!! Absolutely hands down the worst restaurant experience I've had in Sydney.

I never leave negative reviews, but our experience at Mediterranean Magic was completely unacceptable. We booked a party of 30 people to celebrate my MILs 60th birthday .... Absolutely ruined evening thanks to this restaurant.

First, the service was beyond poor. It started when I said to the owner - can we please get two highchairs for my daughter and son (these were already booked in and discussed prior to the sitting and were not set up on the tables when we arrived). My question was met with a rude response saying to sit-down first and then he will decide where the chairs go.....umm ok. Secondly, drinks were non-existent. Despite asking multiple times, they never arrived so we sat for the first HOUR drinking water ... and there was no explanation or apology. Instead the owner came to defend why the drinks are not coming... He did it in such an argumentative tone that we knew the night was going south from there - he said "do you want me to explain that to you again?" ... excuse me but us arriving and sitting down 15mins later than the booking time isn't a reason to "push us back in the queue" and not serve us ANYTHING for an entire hour. Two people from our party ended up going to the bar to serve themselves and thats how we eventually got some drinks on the table, 1.5hrs at this point.

When the food finally did come, the portions were minimal and sub par... The lamb for main was not fresh and tasted like it was reheated. To top it off for dessert it was none other than watermelon! Just cut.up.watermelon in a plate. If you're going to pretend that's a dessert at least name it properly on the set menu... delay and lack of care completely overshadowed the occasion and left us so disappointed and embarrassed for all the guests we invited.

This restaurant failed in every way. What was supposed to be a memorable 60th birthday celebration turned into a stressful and disappointing night. I would not recommend this place to anyone looking for good service or a special dining...

DO NOT BOTHER COMING TO THIS GREEK CUSINE. THIS IS THE WORST IN SYDNEY FOR THE PRICE YOU PAY!!!

I booked my anniversary dinner 2 months in advance! I was after the OUTDOOR sitting area. I was then advised by the owner in email that I would have to which I then re-emailed to confirm on the booking (closer to the date of arriving) to ensure for the FULL outdoor sitting (with full view).

I arrived on a Saturday night for my reservation (not overly busy). I was informed by the owner that there was an issue with the seating arrangements however there was plenty of seats available for 2 people. We were then seated on table 6 (this was a horrible view basically a pole as a view unlike the harbour. When the waiter came to our table. I mentioned if we were able to sit in the outdoor area where we originally wanted to sit and was rudely refused and dismissed my request even though I had booked 2 months in advanced to which I mentioned to her. (You call that customer service?)

I was highly disappointed in their service, the food wasn't what I expected as I ordered the souvlaki meal which was supposed to have feta however did not (more like a garden salad?), the meat was burnt too. I highly recommend people to reconsider before booking this place especially if you are wanting to make a reservation!

I WILL NOT BE BACK WHAT A DISGRACE CUSTOMER SERVICE... If I could rate this lower I would. Perhaps investing time into organisational management skills and better customer service then walking around bothering customers aka...

I wish I could leave minus stars. Our experience at this place is so hard to truly articulate with words it was so horrific on so many levels. There is absolutely no way the 5 star reviews it has are real/authentic. Do yourself a favour and avoid this scam of a “restaurant”.

The food was below average, and it was the smallest serving size I’ve seen as part of the set menu ..we all left hungry. But worst of all was the rude, aggressive, arrogant and completely disinterested owner who floated around like everything was under control when it was a shamble. The bar and wait staff couldn’t keep up. A bottle of ouzo with ice took over an hour to come to us (after multiple reminders) but better than the bottles of wine that never came at all. My father-in-law waited 1.5hours for a bottle of beer. For a 7.30pm sitting, we ate at 10.30pm - you’d think they were preparing a feast!!

It was such a shame we couldn’t celebrate our milestone like we hoped due to the complete incompetence. I’ve never had such a horrible experience in Sydney in my life. I beg you, don’t go - you deserve better. And your life having never known Dimitri (or James) the owner is...