Deceptive marketing is beyond a joke. As a school we attended several meetings with sales persons, in particular (kristal) we met and spoke about the event on several occasions and never were we told about “sound readers” in which music cannot be played past a certain volume of 107 decibels. We were charged an extra $400 for simply not hiring out Doltone house’s DJ and photographer who wanted to charge an excess of $1600. As a school formal, budget is already tight and as a means of a pandemic, times really are tougher. We were charged $135 per person which was a decent price considering the prestige of the venue and the food we were served. However the unapologetic, carelessness of the event coordinators by Doltone house was disgusting, the DJ could not play music past 107 decibels ( a volume far too low for a formal) and when he would, all the sound would simply stop. As we all know and would assume, a year 12 formal is the very last time a year group can celebrate their 13 years of schooling and the stress of the HSC. The class of 2020 had their year hard enough considering a HSC during a pandemic. Not once were we apologised to, rather we were approached by arrogant coordinators who couldn’t care less about the satisfaction of their customers. The night was ruined by these rules in which were never outlined in the contract or initial consultations. We were given the “option” of colour theme between black and white, we had decided on a black theme well before the night and were welcomed with white table covers, which completely contradicted our wishes. The colour is insignificant once the other issues are presented. The attendance of almost 15 security guards still denied us access to the outside balcony which was right outside the venue door, the room was stuffy with the air conditioning turned on well below its potential with no windows or ventilation. To say that was our last night as a year group is embarrassing as their sheer unprofessionalism, ignorant and unapologetic approach lead to majority of the year group leaving at 9:30. I would not recommend this venue to a single person unless they intend on paying a ridiculous amount of money to have their night ruined.