Molly Tea (Burwood) — Restaurant in Sydney

Drinks were alright, even tho doesn't have much variety but taste was all good. The speed has improved a lot, with the use of app is even easier. However, have to rate it down due to the customer service. I had ordered on the app, and was advised it's ready to be pickup up. When I went in there was no sign for pick up queue, but with few people 'queuing' in front of me for pick up orders. Mind that there was a whole bunch of people trying to squeeze in even tho they aren't picking up. When it finally gets to me, there were a couple of people who just cuts in the pick up area and the waitress decided to serve them first. I understand there was only one person serving and it would take a little while, but there comes another worker helping the customer to get their order. Again, I was the first one in there and gets ignored, the second worker decided to serve all the others that literally just walking in from outside instead of me waiting who has been there waiting for a couple minutes already. And guess what? I have texted my friend right before heading in the queue and replied straight when I walked out and found that it took me 10 minutes to get my drinks. It's a horrible experience with the queue and...

I tried 3 times at this branch and the last two were terrible. It was watered down and I couldn’t taste the tea.

The one in CBD has always remained consistent. Burwood branch started out good but the quality has definitely gone down with how busy they get. Decided to try during less busy hours (right when they opened in the morning) for my third time… still couldn’t taste the tea. There was only a small hint of it unlike my first try here.

The girls at the counter have been professional in all interactions. Not really friendly nor rude. No complaints in that department from me. They’re carrying this review to be honest. I’d give 0.5 ⭐️ for the drinks alone.

I don’t think I’ll give this branch another go anytime soon, given that Molly tea’s on the pricier side. I’m not gonna pay for another drink with that I can’t taste the tea in what’s supposed to...

First time trying Molly Tea. The tea shop smells very nice. They have put a lot of thought into the aesthetics of the store and products but however the beverages are simply not worth the hype and the long wait time. We ordered two gardenia iced tea one with 100% sugar and the other with 70% (recommended sugar level) The gardenia iced tea with 100% sugar had absolutely no sweetness at all, the tea tasted very subtle and watered down. The other gardenia iced tea with 70% sugar tasted extremely bitter. Despite asking for less ice in both drinks there was a lot of ice and they were quite big in size, bigger than most in other tea shops. It is evident they use premium quality tea leaves in their beverages however considering the size of the cups and extra costs for toppings is not worth the price point. Sadly I won’t...