This was by far the worst dining experience we have had in many years and I am not one to complain BUT this place is truly something embarrassing. DO NOT go here unless you're happy to wait 45 minutes between each meal course (entrée, main and dessert) and you're also satisfied NOT receiving basic table service even though the location and prices would otherwise suggest this. The food was not bad but it was not great, it was just okay. However, the service is what failed most. We went to this restaurant on the 3rd January for a 7:30pm reservation and were eventually able to finished our dessert and pay at 10pm. We have eaten at all types of establishments ranging from fancy Hat restaurants and places like Bennelong and Aria right down to McDonalds and your 2am Kebab crawl. Therefore, I can obviously appreciate what level of service would be suitable and should be expected for various types of venues and establishments. We were obviously not expecting 'silver service' or anything special, just your essentials 101 basic table service. Staff members did NOT bring cutlery until prompted. Staff members did NOT bring napkins until prompted (even though we had BBQ ribs - which should actually have wet wipes and bibs, even hurricanes brings this). Staff member did NOT clear the plates before the next course came out (we ate our desserts with our mains stacked everywhere). Staff members did NOT offer table water (even though we finished wines and cocktails) until the end of service when we prompted staff. Staff did NOT check in on us throughout the dinner service to see if everything was okay OR if we wanted to order anything else (like drinks perhaps?). The waiter took our mains order after we had finished the entrée and therefore we had to wait almost an hour for the mains to arrive. This experience was NOT just our table, I was observing the whole restaurant and many other tables had similar service issues. When I went to pay the bill, I asked to speak to a manager to inform them of the dining experience (as listed above). At first there was no manager, then apparently a lady came forward and said she was the manager. I politely informed her of the above and NOT even a sincere apology or an offer to take something off the bill as a sign of goodwill (which I would have refused on principle, because it was about the service not the costs). I also reiterated to her that for this prime location in Darling Harbour and restaurant type, the service IS NOT acceptable and it needs to be better. All she responded with was "Yes, sorry, normally it's not like this, we were just so busy tonight". It was only moderately busy (still empty tables around us). I would suggest the owner check the revenue for this night to confirm how busy it really was. An extremely disappointing experience. I feel bad for any visitor to Sydney who has to tolerate this restaurant and think this is what Sydney has to offer. Abysmal.