Unfortunately my partner and I did not have an enjoyable stay for 2 nights (8/06/2024 and 9/06/2024) due to the following issues.

1. We specifically requested preference for a quiet room (this is in our reservation history) however was somehow allocated to a room (room 1528) right next to the elevators, where there was constant noise from the high foot traffic with footsteps and people talking close outside our room. On the second night we even had to call reception multiple times at around midnight to send security due to people talking loudly and vaping right outside our room in the elevator area (this is in your hotel call history). When we first entered our room we also noticed that there was a second single bed in our room we didn't request, which was most likely requested by another customer who required it for a family reservation - meaning that the room we were allocated was actually initially meant for someone else, however they probably also complained about the room being next to the elevators so the room ended up being allocated to us instead without any communication or notice. We discussed the suspected room change with a lady at the reception who also agreed that was likely what happened and apologised, however there was no other follow-up for our concern and just an apology isn't enough for 2 nights of disrupted sleep that could have been avoided if the room allocation was planned appropriately especially when we requested for a quiet room (it would not be possible for every reservation in our room category to have also requested for a quiet room).

2. The breakfast buffet was poorly managed on the days we stayed, with long lines from the restaurant entrance all the way to the hotel entrance (difficult to visualise without seeing but I would estimate the line to be around 100 metres long with at least 50 people). This meant there was limited time for people waiting in line including us to eat after being eventually seated. I understand the staff are trained to upsell this breakfast buffet during check-in which was what happened to us, however there should be a cap on the number of people or alternatively a sufficient extension of the finishing time to allow everyone to eat without feeling rushed. Although the food did end up being decent, we did not have enough time to eat when we were finally seated after waiting for a long time in the line so we didn't even get to try much of the food before having to leave.

Overall this was a negative experience mainly due to the constant excessive room noise interrupting our sleep and stay, which was caused by poor room allocation and planning without appropriate communication or compensation for near certain changing our room, as well as poor management of the breakfast buffet. This was supposed to be a relaxing stay to enjoy the Vivid events, but we were not able to like we wanted as we could not properly rest in our poorly allocated room from the noise. We have also provided this feedback in the 'Share Feedback on a Recent Stay' section on the official website to see if receive an appropriate response.