The Orchard Hotel — Restaurant in Sydney

I must say, my recent experience at The Orchard Hotel was nothing short of disappointing. My friend and I decided to stop by for a drink after a long day at work, hoping to unwind and relax. Little did we know that our visit would turn into a frustrating and disheartening ordeal.

To begin with, after having a few drinks at a nearby pub, we thought it would be a good idea to have one last drink at The Orchard Hotel while waiting for our Uber. However, our excitement quickly turned to disbelief when we were met with a rude and judgmental door man. He haughtily declared that we were "far too drunk" to enter the premises. Now, I understand that establishments have their policies, but the way it was conveyed to us lacked any semblance of respect or understanding.

As paying customers, we expected to be treated with basic courtesy, but that was clearly not the case at The Orchard Hotel. Instead of offering any assistance or suggesting an alternative solution, the only option provided was for us to pay for "slots." It was as if they were trying to capitalize on our situation by pushing us to pay for something we had no intention of doing in the first place.

I must say that I found this behavior utterly unprofessional and inappropriate. It left a sour taste in our mouths and made us feel unwelcome and humiliated. A reputable establishment should prioritize customer service and ensure that patrons feel valued and respected. Unfortunately, The Orchard Hotel failed miserably in this regard.

Furthermore, the ambiance inside the hotel did not make up for the poor treatment we received at the entrance. The atmosphere felt stale, and the staff seemed disinterested and unenthusiastic. It was clear that they were more interested in pushing their agenda than catering to the needs of their customers.

In conclusion, my experience at The Orchard Hotel was a complete letdown. The rude and judgmental treatment by the door man, coupled with the lackluster service and atmosphere inside, made it an evening to forget. I will certainly not be returning to this establishment, and I would strongly advise others to reconsider their decision to visit The Orchard Hotel. There are plenty of other places in town that value their customers and provide a far more pleasant and...

I am writing to formally lodge a complaint about the discriminatory and disrespectful behavior I experienced at your establishment. The incident left me deeply shaken, and I feel compelled to bring this to your attention in the hope that corrective measures will be taken.

During my visit, I encountered an Asian female staff member who exhibited clear bias and discriminatory behavior. She was notably warm and welcoming toward white male patrons but acted rudely and dismissively toward women, particularly Asian women, including myself. Her actions were unprofessional and unacceptable in any setting.

When I addressed her behavior, she escalated the situation by calling security. The security officer, instead of defusing the situation, verbally attacked and insulted me with demeaning and derogatory language, specifically targeting me as an Asian woman. His words and behavior were both deeply offensive and damaging. Furthermore, he attempted to use his physical presence to intimidate me, creating a threatening and hostile environment that made me fear for my personal safety and well-being.

What was even more troubling was the manager’s lack of intervention. The manager was present during the incident but chose to ignore the situation entirely, effectively condoning the discriminatory actions of both the staff member and the security officer. This level of inaction from leadership only reinforced the impression of systemic discrimination within your establishment.

The security officer’s repeated verbal abuse, combined with the aggressive and intimidating behavior, caused significant emotional distress. I felt humiliated, powerless, and deeply unsafe. This experience was not only an attack on my dignity but also left me mentally and emotionally shaken.

I believe every customer deserves to be treated with respect and dignity, regardless of gender, race, or background. The behavior I experienced was not just unprofessional but outright discriminatory and dangerous. I urge you to take this matter seriously, investigate thoroughly, and take appropriate action to ensure such incidents do not occur in the future.

I would appreciate a formal response addressing how you plan to handle this issue and what steps will be taken to prevent similar...

I went to the orchard last night and was very disappointed in the food that was delivered to me.

We ordered burgers and one came out so black it was horrendous. If I was a chef I wouldn’t even send it out on a plate. I taped my finger on the bun and it was so crispy my finger could go through it.

I send back the burger and the lovely girl could see it was burnt and apologised. The burger came back out really quickly and when it was back on the table you could see all they had done was heat up another bun and put it on top of the burger. The chicken was still overdone and the base of the burger was completely black.

I had to take it back for a second time to get it fixed. I showed the two lovely bar staff the photo and they could see how badly burnt it was, no one would eat that.

It came back out again and the buns had been fixed but the chicken was still overdone. By this point we were over it so we didn’t take it back because the buns were fixed.

The reason I am quite disappointed is that I have worked in hospitality before, and if I saw a dish like that, not only would I offer a refund and apologise but I would bring them a whole new dish. There no was refund or anything else offered for the trouble and waiting time. The second burger was cold by the time the other one was finally fixed. The girls helping me were very lovely however I felt like there was not much done to help fix the situation, and the fact the chef even sent it out is pretty appalling.

I have been to the orchard many times over the years and have always been very impressed with the service and food, however this time I was really disappointed. I am not normally someone to write a review, this is the first time I have ever done anything like this and I feel very guilty I’ll be honest, but unless you tell someone what has happened, it will...