Santo Grão - Oscar Freire — Restaurant in Região Imediata de São Paulo

Used to be a legend. Sadly lost its way.

I have added to this review in response to the owner's questions:

I visited with a colleague on June 9, 2022. Lunch. The place wasn't busy but staff were aloof and chatting among themselves. Two people who arrived after me were served first. Staff had to be called over three times (clearing table, ordering drinks etc). Received apology at end but not it's never the staff's fault, it's always the manager's fault: lack of training. I asked to speak to the manager but I was told you were on lunch (during your clients' lunch time?). I think that alone speaks for itself.

The food was excellent and I have been a client of SGOF for over fifteen years but, yes, IMHO sadly the change in management is showing and there are now better options in the area that provide a level of service that one might expect for the price point.

Thank you for reaching out. I do hope you're able to implement some...

Incredible experience of this restaurant/Cafe. We got there because we really wanted to have a good coffee and when we saw that we may have coffee tasting, it was not even a doubt we are going to get this order. According that, from 4 different espresso I liked only 1, others were very sour for my own taste. But it's okay, I'm not gonna grade low my opinion because of that. For food I really enjoyed burger. It was exactly the one I like. Good combination of bun, meat and veggies. I'm not a big fan of fries tho, so telling you that I didn't like them would be a bit unfair, yet I can see that they didn't really have any taste. Our waiter was very very friendly. He dropped first portion of fries on me, but it was more funny than a pity. He apologized many times. Not a big deal tho. What I just want to say, that staff is very very pleasant. My opinion is, that it is a very good place and I'd recommend...

What used to be a lovely brasserie now seems a little sad. Stopped in tonight for a quick bite and although our waitress was great, the food was boring and took a long time to arrive. The beef was one-note and lacked any depth while the polenta was poorly seasoned. The brownie we had for dessert was made with cheap chocolate and was not so much a brownie as a piece of strange cake. The food has serious problems and the chef doesn’t seem to have an understand of balance and/or contrast.

Then, as we left, the sliding glass front doors were closed and although the doorman stood on the other side of them, he didn’t so much as look up from his phone as we pried the doors open ourselves to get out. He couldn’t even make an effort to say goodnight as we passed him. He just stared at his phone. A rude ending to a...