Radisson Oscar Freire — Hotel in Região Imediata de São Paulo

The internet is a nightmare. I repeatedly requested they check the internet to which they replied oh there’s a problem? Oh really? YES. Really. The Internet has a very complicated login system with several steps. On all of your devices it logs you out every one minute and ask you to repeat the process. That it says you are logged into the Internet or cellular doesn’t work, but you’re not really on the Internet. Then when it does actually work, it’s so painfully slow. You cannot load one webpage. My friend and I had to leave because we couldn’t use google maps or text even. Forget a zoom. I am tech saavy and tried everything. Do not stay here if you need to use your phone ever. You will live in frustration. My friend and I make jokes about it. ||The manager chased me for a $20 charge despite already having my credit card and despite me pre-paying in advance and despite me giving a card for incidentals when I came in with an unlimited balance. He was very rude about it and chased me into my Uber made me get out and pay the $20 despite me staying there for two nights and paying for everything in advance I’m not sure this is he wasn’t. He was very rude. I told him I was going to miss my flight that he could charge my card for whatever it is that we had purchased. ||I missed my flight. It cost me $1000. He was so rude. I sat in the airport for 12 hours and my back hurts. ||The restaurant and restaurant staff are excellent. The food is very good. ||The location is good. If you are doing a phone and social media detox or meditation program with no computer this would be...

My worst experience at a Radisson, mostly due to bad service and the room. While the lobby is modern the rest of the hotel is in bad shape: elevators that don’t work properly and rooms that have seen better days.Service: I called for 10 minutes trying to get an iron. The only time someone answered she didn’t speak English. Other times other I got disconnected or no one picked up. After 10 minutes I gave upI also forgot something in the room and called them. Again, 5-7 minutes of transferring me from one person to another until someone with decent English answered. I’d expect an hotel in the center of São Paulo to have the staff that speaks English if they interact with guests.Overall, expensive yet...

WORST EXPERIENCE EVER... It was very cold outside and the room was not isolated at all. Therefore temperature was 10C inside the room. I asked for a solution and they said they only have 5 heaters...

After 1 hour of talking to them asking to change for another hotel they said I could stay for the last two nights in another room with heating for the same price I had in the reservation.

Checking out they charged me extra for those two nights!!

Adriana the manager was very rude, said that I was lying and I asked for that upgrade. Etc.

Gym was dirty, tiny, and broken, swimming pool is tiny and cold, you can't use it. Sauna only reach 30C so useless as...