Post Hotel Dining Room Lake Louise — Restaurant in Alberta

I’ve never been made to feel so awkward nor have I been treated with such condescension and disrespect in my entire life. Today I had to walk out of a restaurant for the first time, and had an evening of my vacation absolutely ruined.

I am an Emergency Physician. I deal with all kinds. I am patient, understanding, and I generally consider myself an intelligent, cultured person (as is my husband). We are some of the kindest people you will ever meet— especially to waitstaff, as most are generally underpaid and poorly treated by patrons.

We live in Dallas, we spend much of our time at upscale restaurants, so hear me when I say— I will NEVER be back to this place, nor can I recommend it.

Overall the food was ok, though none of the food I had was outstanding or realistically worth the price. That being said, the way we were treated could have skewed my view a touch…

For some context—my husband had a surgery recently where, to cover scars, he has to wear a hat in public while he is healing. He is very self-conscious about the need to wear a hat in public, but he is mindful of dressing appropriately and wearing classy hats (not baseball hats/flat-billed hats which would be considered much more casual).

When we came in we were quickly greeted and seated. The waiter came for our order, and I initially asked for recommendations on the menu from the waiter (as I usually do at restaurants). I felt awkward and was a little irritated when he acted offended and arrogantly said “Oh, we removed all of the bad items from the menu a few years ago, everything is good. You should go with your gut” as if I were blatantly trying to disparage the menu selections. He quickly walked away from our table without allowing us to order and tended to another table with a family (all wearing tee shirts, I might add). We were very confused about this odd interaction, but waited for him to come back (about 15 minutes). We considered leaving at that point, but 45 minutes after our arrival we were finally able to put in our order. We ordered from the prix fixe menu ($145/person).

Our first dish came. Everything was fine until we were approached by a different waiter and my husband was asked to remove his hat. My husband, very embarrassed, simply said “I can’t do that”, as I jumped in and told the waiter that my husband recently had a surgery and would be unable to do so (more information than I was honestly willing to share with a complete stranger on my vacation, but regardless…). Meanwhile, a family of 4 directly behind us (all wearing tee shirts) were still being graciously attended.

Our next dish came, it was the Bison. It was suggested rare to med-rare. My husband asked for med-rare. When it arrived it was medium well. To be clear— generally we DO NOT care about this type of thing (we are just not that kind of patron), but given how we were treated my husband mentioned something about it. The waiter argued with him and said “that’s not even close to medium-well,” but I can bring you another if you like. My husband said no thank you. After this interaction I felt so uncomfortable that I was no longer hungry and was ready to leave. I walked out of the restaurant (in tears) and left my husband to get our dessert in a box and pay for the meal.

The waiter actually REFUSED to give us both of our desserts to go. He boxed my husband’s dessert, but refused to box mine citing that it was “inappropriate to box to-go”. My husband requested that they simply compensate us for the dessert. They refused this as well. We ended up forced to cut the tip to compensate for the ($40 value) dessert we did not receive.

In summary, we should have listened to the prior reviews about this place. Snobby, rude staff, acceptable food. I was absolutely horrified at this experience, and I hope you will take my warning and spend your...

We ate dinner at the Post Hotel dining room a few days ago. The atmosphere was lovely. The service was friendly and attentive. The wine list is extensive, including many much-appreciated high-quality half bottles. Unfortunately that is the end of the good news.

The food we had was shockingly bad. We started with two items: a tomato, buffalo mozzarella, and basil salad at the suggestion of our server, and also a bison carpaccio. The first of these, essentially a caprese salad, should be served simply with a good olive oil to let the ingredients shine through. Their version was instead served swimming in balsamic vinegar, perhaps to mask its tired mozzarella which was well past its due date, without any hint of fresh buffalo creaminess. We couldn’t finish it. The carpaccio was ok, though lacking anything to dress it up. Our other dishes were similarly disappointing. The chicken pasta with a sauce of morels & chanterelles looked promising on the menu but on the plate was heavy as lead. The salmon entree was plain, dry, and tasteless. When it was time for dessert, our expectations were low. Indeed this was confirmed. The panna cotta was ok though it had a texture close to jello. The overly sweet and gooey blueberry crumble was a fitting finale to this...

Drove all the way from Denver, Colorado for a special trip and meal in Banff for my girlfriend’s birthday. We made a reservation to this place months in advance for tomorrow night. We are staying nearby so we popped in this evening to confirm the time of our reservation. Come to find out they cancelled it without notifying us! The snobby woman at the reception stand told us they called me and left a message yesterday, which was a complete lie. On top of that, Open Table sent us a reservation confirmation this morning which I confirmed immediately.

For a place that pretends to be fine dining, it is nothing but classless. Here is a thought- why not recommend something in the area for us to visit instead, given the fact that you ruined our evening? Maybe call another restaurant and help us out? Do you provide customer service of any kind? What trash. All she kept saying was that there is “a problem with the kitchen,” despite the fact that there were plenty of people dining there. I can smell a bear crap lie from a mile away and know when we have been bumped. A classy place? I think not. Save yourself the frustration and go...