Wendy's — Restaurant in Aurora

I recently visited Wendy's drive-thru, and I must say, it was a flawless experience from start to finish! Here's why I'm giving them a glowing five-star review:

Speedy and Efficient Service: The drive-thru process was incredibly fast and efficient. I was impressed by how quickly my order was taken, and the staff ensured that there was minimal waiting time, even during peak hours.

Friendly and Attentive Staff: The Wendy's team was courteous and attentive throughout my visit. They greeted me with a smile, patiently answered my questions, and made sure my order was accurate before I drove away.

Fresh and Delicious Food: The quality of the food was outstanding. My burger was hot and freshly made, and the ingredients were clearly of high quality. Wendy's commitment to serving fresh, never-frozen beef truly showed in the taste.

Convenience and Accessibility: The drive-thru setup made it incredibly convenient for me to grab a delicious meal on the go. It's perfect for those busy days when I don't have time to sit down in a restaurant but still want a satisfying meal.

In conclusion, the combination of quick service, friendly staff, delicious food, will undoubtedly encourage me to return to this location if I am ever...

This evening around 6pm a guy named Tushin or however may be spelled was on the drive thru and I was on the way to my sons soccer game when I was placing my order after every single item he replied with “is that all” seeming annoyed with every item I placed I then said excuse me can I finish my order and he responded “oh my god” with his mic still on during my order and again when he said to pull on to the second window”oh my god and sigh” At this point I’m upset and go inside to request a manager, she comes out and I proceed to explain how ignorant and disrespectful the man on drive thru was and she said they were short staffed she was apologetic and asked what she could do and I replied that behaviour short staffed or not should not be acceptable while saying the a couple in the line behind me said this man usually behaves in such manner, he then comes out to the counter I explain how I felt he was very disrespectful and he responded well if you order that many items go inside!! It was 5 items and I was in a hurry.. 2 frostys a kids meal a baconator and a poutine I will not be going back as for my meal I received the...

We had a very negative experience here today... We went through the drive through and ordered what we always order. We pull away and realize there's a sandwich missing. We go back through the drive through to have it corrected and the girl put on a show with the manager (?) standing beside him asking what to do. It's like she didn't believe us that we didn't get the one sandwich. After they went back and forth a bit in their native tongue I heard the manager say "whatever" and she reluctantly told us to go park and someone would bring it out to us in three minutes. SEVEN MINUTES LATER a guy comes out staring me down in the car, hands me the burger and does't utter a word, no sorry for the inconvenience, sorry for the delay, NOTHING. He just turned around and walked away. What the hell is this service?! We didn't make the mistake and we're the bad guys? Utterly rediculous customer service at this location. The employees here need to brush up on their customer service skills A LOT. Myself being in the service industry, if my employees did this they'd be fired - pronto....