Hops, A Northwest Pub — Restaurant in British Columbia

What a horrible experience. I popped in for lunch today at a table outside. Since each table outside had full menus on it and no sign to wait to be seated, I sat myself down at a table and waited. And waited. And waited. For over ten minutes until a slow moving waitress appeared.

She took my order, a diet coke with no ice and a burger with no bun. Yes, slightly customized but not rocket science. My diet coke comes shortly, with ice. I say nothing. Ten minutes or so later, my burger comes with a bun. Instead of them remaking it for me, they remove the bun and it's back to me in about a minute. It is not on a plate and so when I cut into the meat and salad I am cutting the paper up on the metal bowl it has come in. Whatever, I'm not a fussy person so I don't say anything (not that I could have anyway, she did not come back to see if it was okay).

She removes the metal bowl and paper once I'm finished and then proceeds to have a ten minute chat with another girl sitting at the table. I am waiting for my bill but she does not look at me once. Another customer from inside has to come outside to ask her for some service. She ends the conversation and goes inside. I look at the time. 2 minutes, 5 minutes, 10 minutes.

I have had enough and take out a $20 and leave it on the table and walk off. As I leave she is running up to me screaming. I tell her I left her money on the table because she wasn't there to give me any service.

Unfortunately did not have any spare change as I did not want to tip this absolute idiot.

Hands down, in all locations I have eaten around the world, this is by far the worst service I have ever received.

Absolutely shocked that...

I was in for some food to eat and a drink as I have never been to this place before and i was willing give this place a try. I ordered a drink and the prices were good and reasonable ad there selections have some of my favorite brews. The service was good from the girl at the bar and offered me a menu for food and I looked and the prices were about average but some menu items weren't worth the price they were charging. I ordered a steak sandwich with Ceasar salad and I thought it was a good choice naturally as i love steak. When the meal came my world came apart. I was served a steak with bread and a small side of Ceasar. The steak was very simple and had no thought in dressing the sandwich at all. It felt like a simple cook who cooked the steak, seasoned it and slapped it on bread with some garlic butter. I would of St least expect some sauce and onions and mushrooms or some kind of veggie on it. It wasn't with the 17 dollars I paid for a plain steak sandwich. If I wanted that I could of cooked at home with slapping bread and steak. Also it wasn't filling for 17. The wings I ordered after was pretty good and that says it all. I dunno how the rest of entrees will be but will not eating there anymore except for a snack and drink. They are not up to par with the pricing of the entree given what I was given. Fill yourself up elsewhere if you don't want to walk out of there...

Service was pretty inattentive but extremely friendly. The patio was covered in flies. Some of the hot wings were great (spicy Thai), some were pretty uninspiring (sriracha honey lime). We weren't given or allowed a box to take away 4 leftover wings because they were on special, which we wish had been told to us when we ordered. I've personally only seen that policy with all-you-can-eat restaurants before, so it was surprising to hear it from this place.

In the past the service has been atrocious so I was glad to see that the server was at least pleasant this time.

Last time I came here the server refused to acknowledge that a PAL was a legitimate piece of government identification, and threatened to have my party thrown out when we (two long time liquor store employees and one foh restaurant manager) told her she was incorrect because we had no right to question her judgement. We even had other ID to back it up and offered it when she refused to accept the license, she was just angry about being wrong. Luckily it seems to have improved by bounds since then, but still not to a standard that makes me want to run back.

I'd recommend it to anyone who wants a simple bite near...