CoCo Fresh Tea & Juice - Chinatown — Restaurant in Calgary

Overall, I thought the the service was very good. The place is accessible for wheeled users as there is a elevator. The service is also quick even though there a lot of people. However, I ordered a Pearl Roasted Milk Tea and asked for no sugar. I knew it was going to be more bitter, but I do like the taste of roasted stuff (e.g., roasted nori). However, for some reason, the cashier looked at her colleague weirded out about my order, and I could not tell if they were worried about me having dietary restrictions or they thought I was weird for ordering something that is bitter. I wish they would have explained it to me better why they thought it was weird instead of repeatedly asking me if I wanted no sugar and then pausing as they looked into each other. For example, that if the 0% sugar option actually has a bit of sugar in it, or perhaps the pearl. It felt awkward, as there was a line behind me, so I switched it to a 30% sugar just to make it easier (I am not diabetic so I can do this). Another thing is I was on a knee scooter, and at one point I had to use the bench to put the weight of my hand on it. I pressed to hard on the cushion of the sofa and I felt a pick of a sharp object under the sofa, of what seemed like (hopefully just a) nail. I had a small wound and they gave me band-aids after I washed my hands. Overall, accessible, good experience, good bubble tea...

Update: They seems to have seen this review and improved a lot! Staffs are all friendly and really prioritize the mobile app orders! Appreciate the efforts! And shout out to Minami for remembering my drinks and being friendly all the time!

I always love the drinks from coco, and I'm a regular here. Everything is great except I think if they can improve one thing it'll be even better. Almost every night near closing time, they are super busy, but I rarely see them scheduled more labor to help. And they always encourage customer using app to order to skip the line, so I always order online, but my orders always proceed after I got to the store and let the staff know that I'm here, then what is the point I order through the app first? I think if they can do their best to prioritize the orders from the app that will be better and if the company can schedule one more labor during this time will be even better! Overall it's...

I deleted my previous review so I could share a fresh one — Google only lets you post once, and I wanted to reflect my most recent visit!

Big shoutout to Steffi and Jun for making tonight’s visit to CoCo downtown such a great experience. Steffi’s back on the night shift, and it was awesome catching her again. Both she and Jun were super friendly, efficient, and made sure our drinks were spot on.

Of course, I went with my usual — strawberry slush with white pearls — and, like always, it was perfectly made. Refreshing, full of flavor, and just the right texture.

Props also to Chy and Percy, who were working alongside and helped keep things moving smoothly. And a special mention to Janice and Archer, who made all my past visits amazing — this team really is the reason CoCo downtown is my go-to bubble tea spot.

Consistently great drinks and even better service....