Kabul lounge — Restaurant in Calgary

Disappointing Experience

Poor Service and Terrible Food

We came to this restaurant and ordered the lamb shank and chicken kadai. When we placed our order, the manager confidently told us it would be ready in 10 minutes. We knew that was ambitious, but after waiting 20 minutes, we went back to check. Instead of an apology, the manager shrugged and said, “It takes more than 20 minutes on a kadai,” with an attitude, as though we were unreasonable for expecting what he himself promised.

Since it was taking so long, we asked to just get the lamb shank first. The lamb shank was supposed to be soft and tender, but it was hard as a rock, as if it had been reheated multiple times. The rice was bland and forgettable.

When the chicken kadai finally arrived, it was basically chunks of boneless chicken smothered in tomato—nothing like an authentic kadai dish. We also ordered a garlic naan and a regular naan. They charged us for garlic naan, but when the bread arrived, both looked identical. When we asked which was which, the manager simply said, “Bro, I don’t have garlic naan.” Again, no apology or effort to make it right.

just excuses and attitude.

Even basic service was lacking. When the kabli pulao came out, there were no side plates. We had to ask twice for plates, and each time we got annoyed looks, as though we were inconveniencing them by asking for something any restaurant should provide without hesitation.

Overall, the food was terrible, and the service was worse. It felt like the restaurant’s main focus was catering to people sitting around smoking shisha, not serving good food or caring about customer experience.

I would not recommend this place to anyone looking for quality food or decent...

This was the worst experience and customer service I’ve ever in my life received! Last night was the first time I ever raised my voice at a worker! When as a paid customer being told you are not priority because he has four other orders before me when I walked into that place there was no one else ordering! You’re not priority at all, they just tell you to sit down and wait! After waiting 10+ minutes for a simple shawarma wrap turned into the most difficult thing I ever seen! After noticing that my order wasn’t even started I was getting fed up! By that time the owner who was finished working on two other orders that were to stay, the customer came up to him and told him “it’s taking way too long I’ll get it to go”! Even waiting for him to prep the food I noticed my order wasn’t even started! My friends who met me inside after ordering food from the place across the street noticed that nothing was being mad until we spoke out! They told him I’m sorry but the way you treat your customers who walk in to your place at 1am you guys should be shutdown! So the owner stated a verbal fight cussing at us telling us we don’t know anything and we should leave but little to his knowledge I was a chef, I knew exactly what was going on and it was not normal. That was the last straw! knowing that places that are open late deserve to be rewarded therefore I tipped but for sure this place does not deserve nothing but to be shut down! By the way I never ate the food and it all fill apart after opening it! WORST...

I recently visited Kubal Lounge, and it was truly a remarkable experience. The atmosphere was warm and inviting, with a perfect blend of traditional Afghanistani décor and modern touches, making it a cozy spot to unwind.

The food was absolutely incredible. Every dish was rich with authentic Afghan flavors, and you could tell that the ingredients were fresh and prepared with care. From the perfectly spiced kebabs to the mouthwatering lamb pilaf, each bite was a delight, leaving me wanting more.

One of the highlights of my visit was the shisha. It was smooth and flavorful, with a variety of options to choose from. The staff took the time to ensure everything was perfect, and the shisha truly added to the relaxing vibe of the evening.

The service was also top-notch, with the staff being friendly and attentive without being intrusive. They were more than happy to explain the menu and recommend dishes based on my preferences.

Overall, Kubal Lounge provided a wonderful combination of delicious food, excellent shisha, and a welcoming atmosphere. It’s a place I would highly recommend to anyone looking for a unique dining experience with an authentic...