The Chocolate Lab, Stephen Ave — Local services in Calgary

We’ve always loved grabbing frappes from The Chocolate Lab on Stephen Ave until a recent visit left a sour taste. The barista working that day (white male with glasses) started off with a neutral attitude, but things shifted noticeably when my fiancé didn’t leave a tip. Suddenly, the drink was rushed, missing its usual toppings, and served without a straw. When my fiancé politely grabbed one himself, the barista gave him a look that made us feel like we were doing something wrong.

Even more disappointing was how he treated other customers arriving near closing time telling them to hurry up and making it clear they were unwelcome. It’s frustrating to see someone act so bothered by basic customer service. Tipping is appreciated, sure, but it’s not mandatory and it shouldn’t affect the quality of service. We’ve had consistently great experiences here before, so this was a letdown. Hoping management takes note and ensures all guests are treated with the same care, regardless...

I recently visited The Chocolate Lab and picked up some of their chocolates along with the Dubai Hot Chocolate—and I have to say, it was the best hot chocolate I’ve ever had! The flavors were rich, indulgent, and perfectly balanced.

Even though the chocolates aren’t overly expensive, they taste premium and full of flavor. Every sip of the hot chocolate felt luxurious, with a smooth, velvety texture that made it truly unforgettable. If you’re a chocolate lover, this place is...

The place is super attractive and pretty gotta give them that! But the service was meh. They even asked if it was my first time and I said yes and still hardly got service. It was almost awkward being in there... the chocolate isn't amazing I found the flavors to be alright purdys has some better ones and definitely master chocolat is eons better and you'll get good service there too! I don't think I will come back especially with how not so friendly...