We ordered enough food to feed 30 people and spent 300. We called in the order and requested NO PORK be in the food. Our guest of honour was late so we didn’t eat right away. By the time we opened everything we realized that they sent the noodles with pork even though we said NO PORK.
I then called the restaurant letting them know that they had sent the wrong order but instead of him trying to fix it, he began to tell me that we didn’t say that. I resent the fact that he thinks that I would lie over a couple of containers of noodles.
At this point I got very frustrated and said we order Chinese all the time and we always say NO PORK. He was very rude that my guests can hear him through the phone. They wouldn’t bring us a new order of noodles and would not refund us for them.
I order out quite a bit and have never had this type of service. I am very disappointed with them and the way they treat paying customers. I WILL NEVER ORDER FROM THEM AGAIN. Make sure that if you choose to still order from them that you record your self as they will make you look like your...
Read moreAs a first-time customer, I was genuinely looking forward to trying the lemon chicken, but unfortunately, the experience left me incredibly disappointed.
The chicken was extremely dry — almost to the point where it felt like chewing through cardboard. The breading was overcooked, overly crunchy, and crumbled off the meat almost immediately. It lacked the moisture and cohesion you’d expect from a freshly made dish. Rather than a crisp, flavorful coating, it was just brittle and separated from the chicken in large chunks.
Visually, the dish looked rough and thrown together, which was already a red flag. But the taste and texture confirmed it: this was not fresh, not well-prepared, and certainly not enjoyable.
From the bottom of my heart, I cannot recommend this restaurant based on this experience. It’s disappointing to pay for a meal that feels like it was rushed and not cared for. I truly hope they take this kind of feedback seriously and make improvements, because first impressions matter — and this...
Read moreI ordered catered lunch for my staff. John picked up my call and was very helpful. It was my first time ordering from here, he was very patient with my questions and made recommendations on dishes and how to proceed with my large order.
He even said he would call the morning of my order to see if I had to make any changes to my order just in case my staff attendance changed. I was surprised that he actually did call back.
John also wanted to make sure that my order was ready shortly before my arrival to ensure the food was hot so I called when I was on my way to Pink Pearl. I had a large order and they assisted me with it as well which was very kind of them.
My staff enjoyed the meal! We had S/S pork, Satay beef noodles, veggie fried rice, lemon chicken, ginger beef, and braised tofu, mushroom and veggies. The food was sooo tasty.
I'll be back here...
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