UNA pizza + wine Calgary: 17th Ave — Restaurant in Calgary

I have been a loyal customer of Una for many years, but it has been a while since I have dined-in.

My friend and I booked a reservation to celebrate her birthday and we were initially greeted very warmly and were treated with Soda’s on the house. We absolutely loved it.

Our server made a mistake on our order (we ordered Fried garlic bread instead of Arancini) she allowed us to keep the Arancini and got us the right order right away.

About 1.25 hours after we were seated, we finally get our pizza. The restaurant was about 40% full, not overly busy but I could tell the waitress was a little stressed. She came by to check in on other tables but seemed to have skipped over ours at least twice. Our waters were also not topped off during our time there and when we were waiting for our pizzas she never came by to explain what the delay was.

At about 2 hours into our dining experience, we have been waiting so long between meals that we had to leave, and the server again never came by to ask how we were doing, clear our plates or if we needed the bill/take out boxes. We tried to politely get the servers attention twice, trying to catch her eye contact many times. She came to check in on the tables adjacent to us and even within close proximity I was politely asking “excuse me” to get her attention and ignored, twice. I ended up going up to the counter to grab the boxes myself because we really needed to get going and have been waiting for so long.

I still left an honest tip for the aforementioned experience above but I am really quite disappointed in this location’s service this time. Its dining experiences like this that encourages me to only...

I have been ordering regularly from UNA on 17th and at all times the Pizzas are on point, Delicious and Toothsome. Their customer service is always outstanding, welcoming and helpful to recommendations. My past visit was Dine-in on February 14th at around 7:00 p.m. and like always they were busy, this time it was the busiest I have ever seen, because this was my 3rd time Dining -In. Unfortunately we were at Bad luck that evening with our food taking the longest ever, more than 50 minutes for their Pan fried dumpling daily special (Very less to No stuffing, Crispy and light coating with tasty sauce) The Pizza was mouthwatering as always. I totally understand of the restaurant being very busy that evening, But it took about 40 minutes for the management to realize that the Food on our table was delayed in an untimely manner. There was no communication for about 40 minutes on any update on our order or if we would like to have our pizza before the appetizer was being made. The situation was taken care of professionally, the management accepted their mistake and even apologized for any inconveniences. All I would say is, please communicate with your fellow dinners or update them with Food preparation timings. Yes the server did say that food will take longer than usual, but I am sure it was well delayed due to pan fried dumplings. I am writing this review to let y’all know my experience, I will still be ordering from UNA for their excellent service and delicious...

Clearly the experience here is variable. Mine was horrible! I ate there today and, given the high prices, I expected a fresh pizza. The first piece was good however, in eating the second piece the crust was so cold it became clear that the pizza (or at least the crust) was frozen and was not cooked long enough to defrost it let alone heat it completely. They took it back and replaced it however, the staff were extremely rude to us in doing so. Because of the delay in having to wait for the second pizza my vehicle was at risk of being towed away. They told me I could move my car a couple of blocks away. I explained that, as a disabled person, I could not do this without assistance to get through the snow bank. Their response was that it was too bad. Therefore, I had to take the rest of my meal to go. I was very surprised when I went to pay the bill to find they had not discounted anything - despite the problems I had with the meal and the inconvenience THEIR delay had caused. When I asked about this, the Manager begrudgingly took the cost of the drinks off. Seriously? Mistakes happen at most restaurants, but it is in how the staff handle those mistakes that determines whether your customers return or not. I will not return to Una Pizza - rudest staff ever and worst customer service I have found in a...