Xing Fu Tang 幸福堂 120-25 Heritage Meadows Calgary — Restaurant in Calgary

We got a taro bubble tea with pearls. I saw the pearls have a whitish middle so I asked the cashier if that’s normal and is it cooked through. She said it is cooked through so we took it. When we got home, we found that the pearls are hard as if they aren’t cooked through. I’m very disappointed that they are serving these under cooked pearls and dare to charge $1.25 for them, especially I specifically questioned about that. Either the worker there has no knowledge of the proper preparation of the pearls or they purposely sell dated products to their customers. I will never return and do not recommend this place. Added to review after the owner’s reply: I want to say that we didn’t just go by the colour of the pearls but also the texture. The pearls are soft on the outside but hard in the middle. If it is cooked through, I wonder why it is hard in the middle? Shouldn’t the whole...

After trying the BBT here a few times, I was let down each time. I give 1-star only for the friendly service and the fresh cooking pearls in the syrup, giving them chewy/bouncy texture.

The signature/flagship BrS reminds me of a lightly sweetened milk. Recently I tried the Black tea pearl latte hoping for a good strong tea flavour, but still tasted like sweetened milk. The pearls are fresh/warm, but sadly melted all the ice cubes so the drink became lukewarm. Even though I got it with regular sugar, it wasn’t sweet and tasted diluted/bland. This is the first time I did not want to finish a BBT. Also the click-on lid made it kept spilling out the side.

The options on the menu appear colourful but I think it lacks variety compared to other places.

I don’t believe this is a good representation of the brand originally from Asia...

A 2.5-3 star rating. Customer service here is good - nice, friendly and patient staff. The quality of the product I got, on the other hand, was disappointing. Having gone to the xing Fu tang in BC and Toronto, I ordered the signature brown sugar pearl milk drink as the baseline. As per my photo (of all three before mixing it), there is a big difference in the Calgary location one. Very heavy in milk ratio and less of the brown sugar. In the end, tasted like j was drinking sugared milk only. The pearls were soft - no issues there but taste + quality to the presentation of the drink did not match the standard of the other two cities. The other drink order was coconut coffee, which was better tasting and heavily coconut flavoured (less on the coffee). Will recommend working on the ratio aspect for...