Cafe Delitzi — Restaurant in Coquitlam

I've been to this cafe many times and their raspberry iced matcha was always my go to in the summer. I loved the combo of matcha, raspberry and that they used Belgian white chocolate to sweeten it perfectly. In the past the customer service has always been very good, pleasant, and efficient.

However sadly this last time I was a bit underwhelmed and disappointed. It was an accumulation of several misunderstandings/miscommunications and this visit just didn't hit on the way it used to.

First, the raspberry matcha latte had zero sweetness and we had to go up and ask for some sweetener to be added but it obviously wasn't the white chocolate that used to make it taste so good and balanced, maybe there was a recipe change?

Second, we asked for the cinnamon bun to be heated up but it wasn't hot or warm unfortunately. It seemed a bit dry but the flavour was good so I think heating it would have really enhanced it.

Third, one of the drinks we ordered hot and one iced but they both came out iced, but maybe this was unclear communication on our end.

Fourth, the customer service just wasn't as good as it's been in the past. I've worked customer service in a cafe so I don't think my expectations are unreasonable, as long as staff are polite, accurate, and slightly warm so it's not just them awkwardly staring at you (ex. greet you, smile, and say something simple at the end of the transactions like "thank you" or "we'll have this out in to you in a few minutes") then I think that's good enough.

They were polite and greeted us, but there were some inaccuracies with the order and the staff weren't warm in the slightest. They seemed like they just wanted us to hurry up and place our order even though there was no one behind us and it wasn't busy. They said nothing after we paid, not even asking if we wanted a receipt.

Maybe I'm just spoiled from how great the customer service has been in the past when it's been different staff behind the counter, but it made me a bit sad this last time wasn't on par with what I expected. It's a good cafe and I hope this was a one off experience.

To end it on a good note, the patio is very cute and a great vibe, especially on a sunny day. The sandwiches we were really fresh and tasty, the croissant was...

Atmosphere is super cute at this place. Very clean with lots of room too study or play games or have a coffee with a friend. Another cool thing about this place that I found super interesting Is the fact they serve alcohol here! Which makes it even more flexible with options for hanging out with friends. The drinks were fantastic and I really enjoyed the look, taste and portions of the coffee. I wouldn’t say I was overly happy with the food. My breakfast sandwich was very cold and very plain. I did have to ask them to heat it up again. The pesto sandwich was delicious and nice and warm. I was told the cookie I ordered was a white chocolate chip cookie and when eating it , I noticed it turned out to be a peanut butter cookie. Definitely need to be careful to double check the food incase of allergies. Something I did feel maybe they could improve on was customer service. I had never been there before and we were the only two in there for an hour sitting down. When our drinks and food were ready they called us up over to the counter to get our food and drinks 3 times. Which is ok. But I just felt that it would have been nice if they came over and brought it to our table so we didn’t have to keep getting up and down , especially considering we were the only ones they needed to help for a bit . Just a thought. As well they never offered any napkins or cutlery for our greasy food and we found ourselves with very greasy hands. So we had to personally go up and ask. I didn’t notice till after they had a pile of napkins over by the entrance.

Overall the employees were very sweet and accommodating to our requests . It was very clean and tidy and had great music to listen to. They had fantastic coffee and drinks. I’m not sure I would recommend the food but I would definitely say they specialize on...

I have to admit I've been searching for the perfect cafe for over two years now and I think I might have found it! They have a couple tables and high chairs at the windows, I'd say an excellent location to soak in the Coquitlam city vibes, inside lighting is awesome and Moody.

They have a variety of pastries and deserts as well as sandwiches. Personally my favorite is the iced caramel macchiato, I was pleasantly surprised with the quality and taste. The mocha Java freakshake is a must, looks great tastes even better! I'm used to the Starbucks taste of coffee but this place has blown my taste buds away, absolutely amazing. I'd highly recommend any of the pastries & desserts as well, the chocolate brownie is super creamy and delicious. Chicken pesto and breakfast sandwich can't go unnoticed with their freshness & taste! The staff always greets you with warm welcomes, I was super surprised when they remembered my name and usual order, makes you feel a little at home. Overall a 10/10.

If you are a coffee enthusiast I recommend giving this place a try. They use great beans with just the right amount of everything, not too sweet with a great coffee taste.

Also the comfy chairs can't go unnoticable!

For us that love getting some work done too there are power outlets all around the cafe for charging your phone or laptop. I must say the staff is very friendly and helpful. Internet connection is also great.

Their closing times also seem flexible as they change it according to the season and when...