Delicious Phở — Restaurant in Coquitlam

Used to go here all the time and it was great. Today my bf and I went and ordered 1 salad roll, one fried roll and two soups aswell as a togo order. The rolls came out and the fried roll smelled and tasted like old oil.. the soups came and they dropped off the plate of additives (sprouts ect..) They gave us 1 slice of lime to share between two soups which is just flat out annoying, no basil, 1 slice of jalapino im guessing this was also to share and the smallest amount of sprouts I've ever seen. I asked for more lime and some basil and a side of peanute sauce (personally I like the peanut broth and this is an alternative for me if they do not offer it) they were out of basil but said they would bring the other things. About 7 minutes go by and I've added everything I could to my soup minus the lime and peanut sauce which I still have not recieved.. Tasted my broth and it literally tasted like tap water even after I added a bunch of stuff immediatly asked my bf how his soup was and he said it had absolutly no flavor it was like hot water. The server finally returned but not with anything that I asked for but just to drop the togo order which I then expressed my extreme disapointment. I said I would pay for the togo and the rolls but we can not eat this soup please take it back and off the bill which I thought was more then fair.. She argued and said she is just staff and does not have the power to do that and said we MUST pay the full bill even tho we were extremely unhappy to the point of sending the food back and she would take my name and number for the owner to call and he would return our money if he felt necessary.. Lets be real he aint calling and he sure as hell isnt giving any money back. I love pho and have gone to many different places to enjoy it and this used to be one of them but this was by far the worst pho experience I've ever had in all my years of eating pho I can honestly say I have never not eaten a bowl of pho and the lack of customer service was disturbing they did not even give a discount or anything we literally had to pay our full bill and then go to a different pho place and pay for another dinner we could acctually eat. I will not be returning or giving this place any more business after this!!!! PS: I am not sure if this place is under new managment or owners or what but this is not the delicious pho that it used to be.. Y'all need to change the name bcz its false advertising if this is what you...

We were treated like garbage! I’m a regular customer and 9/10 times they get our orders wrong. The following events happened on different occasions: -one male server came to take our order and left every time we ordered a single food. We had to call him back a total of 6 times for 2 appetizers, 2 entree’s and 2 drinks -the table we were seated at was dirty with food and used napkins which we ended up having to clean ourselves. -when we try to call the servers over, they often just pretend that they don’t see you. Unless they are all legally blind, they definitely saw us. -when trying to pay, they put in a 20% tip without my consent. I didn’t say anything because I just wanted to get out of there -when we asked to substitute the greens on a dish with extra chicken the server replied with “we can’t do that” in the most stuck up way possible. I replied with “alright, can we just get an extra piece of chicken on the side?”...“we can’t do that, we’ll have to charge you” said the server who was clearly not having it. Frustrated, I replied with saying “then charge us for an extra piece of chicken!” as the server rolled her eyes and walked away. -when we asked for a side of bean sprouts with our meal (which is supposed to come without request) the server asked why. I was shocked and replied with “um...to eat?”

I should not have to worry if the server has done something to my food as they give it to me. Why I keep going back? It’s local and very yummy, if you look past the hair in your food. The pho is like any other pho restaurant, nothing special. However, at this point I don’t care that they are local, I would rather drive a long distance than to be...

The waitress forgot to put our order through to the kitchen and we had to wait more than 40 minutes for our food to come. A bowl of pho that took 40 minutes to come. When I went to pay I asked her what happened and she told me some bs lies saying that they "closed the kitchen and they had to re open it for us and that that took time to make blah blah". We were there 50 minutes before closing. They close at 9 and we were there at 8:10pm and she told me they closed the kitchen at 7:50. Does that make sense to you? If they "closed" the kitchen I don't know why they didn't bother to tell us that when we entered?? Our family has been coming here for at least 2 years and we know when their last call is. Even more so, there were other tables getting their food promptly so it was obviously an excuse to make up for her mistake. Because our food came out so late my family had to stuff it as quickly as possible because they were on the verge of closing. I could tell the food was made in a rush because it was amazingly small portioned compared to the usual and they were very sloppily made. If the waitress had been at least truthful and apologized to us instead of putting the blame on us for arriving "late" we would have been okay with it. We will not be...