Sushi Koo — Restaurant in Coquitlam

I wanted to support the restaurant by ordering delivery from them directly but I had a HORRIBLE experience where I waited more than 1.5 hours ONTOP of the estimated delivery time of half a hour for my food. In other words, I got my delivery 2 hours later and only after TWO phone calls to check on our order. What was even worse was that the restaurant tried to throw their own delivery person under the bus by saying they were waiting for him to come back to deliver our order. Our food of course came cold but not what the restaurant claims was due to the courier (that would've meant our food was prepared and sat on the counter for 1.5 hours). Our phone calls to the restaurant was met with excuse after excuse and it really sounded like we were given the run around each time... as if they forgot our order until we called the first time (when our order was already half a hour late). At the second phone call (now a hour after the estimated delivery time) we were given the excuse that the delivery man left half a hour ago and they cant explain why it was late. We live 5 minutes from the restaurant by car so it was a plain lie that the courier could've taken 30 minutes and still wasnt at our place. What a horrible experience. We ended up getting cold food and will never be ordering from...

Updated review: (new management) 3*

I’ve decided to give them a try when they reopened with new management. Staff was friendly and told us it was new management and new menu.

So my wife and I tried it by ordering some old favourites and new rolls. Unfortunately we weren’t impressed via the dishes.

Oshi had way too much rice, way too thick. My wife ended up trimming the rice portion and enough for a plate full of rice. We ordered 2 different ones so I ended up being so full from rice.

Rolls were decent. Tried toro tatami roll, it’s good. A bit rice dense but the flavor was good. Salmon roll was alright. Unagi Dragon was alright.

Cali roll is like close to 8 dollars (at which point I rather get an Alaska roll at Sushi California/Town) Nigiri, a bit pricy when basically 4.40 a pc.

Prices definitely higher by a lot for the expected customer base.

This used to be my go to once a week (take out or dine in), but can’t do the same for the new management. If I feel like a Donburi, I might go back.

— OLD MANAGEMENT— 5* It's back post poco fire incident, Still a place of great value. The seating is now a bit tighter than before.

Food is great. Offering Aburi Oshi and Aburi Nigiri with great value.

The beef tataki is where it's at. Order...

My wife and I have frequented this place several times. Recently we ordered three bento lunch box meals hoping for delivery as we had my BIL at the house. They don’t offer delivery until 4pm so my wife had to pick it up. Once home we found the meat/seafood portions to be half their eat-in sizes. We called to let them know we were disappointed and were given lame excuses that prices had gone up - we just had this same lunch box twice within the same week and no forewarning so I call BS. The server said, after much discussion, that once their delivery driver came on shift at 4pm they would send another serving of the salmon to rectify the issue and the restaurant would call us to arrange this. 7pm rolls around and we call the restaurant to find out what’s happening. Lily Chen, the “manager”, tells us the person we talked to has “I don’t know I think she run away” 🤦‍♀️ and if this server agreed to deliver then she can come after her shift and cost of food and gas will come from her own money. The people here don’t know how to run a business. This place has lost 2 regular customers for good.

EDIT: the food to rectify the situation never was delivered, no offer to make good on their shortfall was made and we never heard from the...