Mucho Burrito Fresh Mexican Grill — Restaurant in Edmonton

Ordered food thru Uber Eats on a Sunday evening. The food was 15 mins late which seems like a Uber issue which i will address with them, However when we got the food the tacos had so little of any filling in it. I am sympathetic with small business after the pandemic and cost of ingredients but let’s be honest the prices here are not cheap. They are charging premium prices and giving not even half of what the filling should be. But the bigger issue was the rice that was served in the bowl and burrito. My little one was eating hers before i took my bowl and she did not complain just ate her food. When I started eating the bowl the rice was undercooked. Some of it looked like it was fully fluffed and cooked and then most of the other was small and crunchy (So not cooked at all). When we called to speak with the location they could not understand how the rice was in cooked… Hmmmm here is an idea, walk over to your station and maybe take a bite out of the damn container. Clearly they mixed the old rice tht was there with the new batch. The worst they said they will refund the two but not actually replace the damn food! People I still have one kid and me who has no dinner at 7 pm on a Sunday night! You cannot possibly think that is the solution you provide! NOW lucky for us we live close to the store so we could drive it back… But the lack of understanding their error and then giving a half asked solution of refund but no replacement isn’t how business is conducted! Not to mention my husband had to drive back to the store to get another order and prove their rice isn’t cooked! I would probably have to never order from here again and ensure others are aware of the terrible customer service. And this used to be one of my...

Went in last night with my kids and bought them kids meals. got myself a trio soft tacos. when the guy (josh) started making mine i told him 1 chicken and 2 shrimp and he said ok shrimp will be 6-8 mins ok i said but he decided to take my soft tacos place all the toppings on the bottom including salsa! and place aside! rings me through and shrimp is still not in oven. at the time Gupta another employee was in the back on his phone comes out and Josh asks him to bake the shrimp. so now its already been a couple mins for my tacos that are already dressed sitting. so i asked Josh to make new ones once shrimp is done cuz i dont want soggy tacos that are 11$! he agreed told us to go sit at booth and he will bring our food. about 5-7 mins later he brings our food and we take it home. I opend my box to find the shrimp just tossed on top! and cold and soggy!!! i was so angry of the lie and called.when Gupta answered i explained my frustration how the chicken has its toppings on top and the shrimp ones have all toppings at bottom. so he never did make a new one. he argues and tells me by the time i brought it home it probably got cold ! i said i live 2 mins away! as im explaining the tacos werent remade he says yes i saw josh switch tacos! another lie!! then i said listen and he HUNG UP ON ME!!!!!!! I drove right back right away !!! I asked politely for a refund and they knew they were wrong!!! josh kept apologizing! Gupta got on his phone and didnt say anything! got my refund and left!!!! WILL NEVER EVER GO TO THIS LOCATION!! BUNCH OF LIARS AND WORST CUSTOMER SERVICE! they need to educate their staff on dealing with...

I went to this location today and ordered a salad with double chicken it was June 16@ 2:54 pm. I also ordered a mucho burrito with double chicken. The reason why this store is getting a 1 star and I will never go back is because after making my salad the employee asked me what I wanted on the salad I picked pico times 2 and a scoop of salsa then I asked for ranch dressing and if they could put it on the side for me so my salad would not get soggy. I was informed that they no longer have ranch even though it clearly states on mucho burritos website that they have ranchero dressing. Another employee came out and said yes there is Ranch in the back. She went and got it then the employee that said there was no ranch put it on the side for me and started to ring up my order. She then decided to charge me for the ranch dressing and the salsa I put on the salad. I then said so your salads don't come with dressing she said no and charged me. That is insane no dressing for the salad and I got charged extra for the salsa as well which after looking at the website up to 4 toppings as well as dressing are included with the salads. It was only an extra couple bucks but I spent $36 on a burrito and a salad which is crazy because I got charged for all these extras that should have been included with my order. Do not go to this location you will get screwed after your food is already made and they get you with all these fake up charges. I know I will never go back. There are many other options out there for a salad like Freshii across the street and a chopped leaf not far either that wont fake...