Isagani Farm-to-Table — Restaurant in Kamloops

Update: I write this update with a fair amount of sadness. As mentioned in my original review, I said I would return. And return I did, it was so good the first time!

The second avocado toast breakfast plate I purchased was less than stellar. The toast was over cooked, the hashbrowns were undercooked, the eggs were kind of cold and the whole thing was very blah.

Seeing as the first experience was so good and the second was so blah, I of course had to see which one was the fluke. I recently returned for a third avocado toast breakfast plate, full of hope. To say my fingers were crossed is an understatement. I really wanted it to be good again!

I was deeply disappointed. Somehow, it got worse. The toast was about half as big as the first time, somehow dry as all get out. And let me tell you something about avocado toast. I understand that times are hard and we are all cutting costs. But you simply cannot cut the cost on the avocado on an item that is literally sold as avocado toast. It. Doesn't. Work. What I received was two small dry pieces of toast with what essentially amounted to what I can only describe as a singular smear of guacamole that I feel relatively confident came out of one of those squeeze bottles they sell at the grocery store. It was literally pathetic. I have never received a worse piece of avocado toast and my five year old has served up more adequate plates than this.

And the hashbrowns. Oh my goodness. I don't even know if I want to talk about them they were that had. Actually inedible. They were these little patties of shredded hashbrowns that came out and looked and tasted like they had pre made them a month ago, frozen them, defrosted them over night and maybe thought about reheating them but gave them a wave over the grill as they plated them instead. I had never eaten a rubbery hasbrown before and I do not wish to ever again.

The only redeeming grace was the waiter. I wish I could remember his name but I hope he knows he is a superstar! An actual gem amongst humans, so positive and just fantastic to be around. And the only reason that this review has any stars at all. I cannot bear to not give him credit at all, but just know that's the only reason for the credit.

I would go back in for drinks if he was at the bar but I would not, after the two bad food experiences, risk purchasing food here unless someone gives the kitchen a serious overhaul and they can prove it somehow.

Like I said, I am genuinely disappointed to have to make this update because I had high hopes. They were dashed in a fairly stunning and extraordinary way though. It's a shame because there is potential here...but that appears to be all it is at this point.

Excellent food, service was very quick and our server was lovely. Avocado toast breakfast plate was so good. A little hidden gem! Would (and will!)...

I am giving 2 stars because of the decor and the server. If it was for food alone, or management response, one star would be too high.

4 of us went for brunch. The menu looked great. We were exited.

And then the food arrived. We looked at each other. Is this a joke?

3 of us ordered crepes, one ordered waffles. None of us got the ingredients listed on the menu.

My friend’s was the worst. She ordered the banana split crepe, without the banana. It was supposed to still have stewed strawberries and pineapples, chocolate sauce, and whip-cream.

Instead, she was served a plain crepe with white sauce. NOTHING ELSE. We asked the server about her meal (all of our meals, actually, not one was right)

We could overhear the server talk to the chef. It was clear he could not care less. He said they didn’t have stewed strawberries. And the pineapples were frozen, so that was too inconvenient for him to make. And he had no whip cream. And he did not care.

Ultimately, my friend got some basic cold strawberries to put on top of her plain crepe. For $17.

We had to ask for syrup. Only one of us got what we think might have been whip cream, but it was too separated and vile to say for sure.

All we could do was laugh. We could not believe how bad it was.

Before our bill arrived, we asked if we would receive a discount because none of us got the meals as listed on the menu. The server was lovely, and asked a coworker, but did not have ability to offer discounts. The manager was not in. So she asked the chef (who is the assistant chef according to a news article), and he, unsurprisingly, did not help.

The server suggested we leave our names and numbers to be contacted by the manager. She said she would confirm how bad it was with the manager.

We paid our bills in full, tipped, and left. This was Saturday morning. It is now Thursday and we have no heard from the manager. I’ve even called to speak to her and she has not been available. So I left my name and number again and she hasn’t bothered to call.

I didn’t rush to write this review because I wanted to give the manager time to rectify this situation. The menu looks great, the decor is great, the idea is great. As a newer restaurant, I wanted to give them a chance.

And now I can say that the food was truly terrible, but the management response is...

This was my husband's birthday. I tried to pick something special. I read the reviews and spoke to Haleed and was excited. The waitress said she "didn't know as she had only worked there 3 days". We ordered an appy, then waited 2 hours to order our meal. I had to flag her down to order. She kept walking by. We spent 150 dollars. We asked for coffee which she never brought. They had a birthday dessert for my husband's birthday. This was nice I'm sure ordered by Haleem. I asked the waitress what it was and she said she did not know. It was like an old dried out brownie, by the time we received it, the ice cream was melted. No spoons came with it, we had to take forks from another table. The table candles/battery, did not work. We asked the waitress but she said she would check to find one. She never returned. Every time she spoke with us she kept saying 'sorry, it's so busy'. Why would the management leave someone who doesn't know what they are doing service the restaurant??? We gave the cook a tip, this was the only time she paid attention and stood beside all of us staring and listening intently. Terrible service. Really disappointed. Tried to find a great restaurant in Kamloops. It was so hot inside they had the door open to the outside so tiny flies all over. But cooler outside so we left it open. Train your staff. I saw a couple leave as they hadn't been served in over half an hour. Frankly I'm tired of being ripped off for lousy service. When we wanted to pay with cash she stated she had no change. What?? A major hotel? We spoke to the front desk who informed us that they were not affiliated with the restaurant. Seriously?? Who's running this place? Severely disappointed and frankly really pissed off.

Please note: Haleed spoke with me this am and assured me this was not the norm. He was wonderful and invited us for breakfast. He is professional and takes care of this restaurant. Great customer service and truly...