Our experience dining at the restaurant for iftar was profoundly disappointing, particularly given that it was during a business meeting. The buffet layout was poorly organized, with a single line causing congestion and inconvenience. Even when servers attempted to replenish dishes, patrons had to awkwardly maneuver to allow them space. The wait time was exorbitant, nearly an hour spent in line from 7:10 to 8:00, exacerbated by slow service and depleted food items.
Upon finally reaching the buffet, we encountered further frustrations. Essential items like naan and salad were unavailable, and even the biryani had run out. It was disheartening to see servers neglecting their duties, necessitating calls for assistance just to refill empty pots. The dismissive response regarding naan and the lack of readily available water only added to our dissatisfaction.
Furthermore, the absence of staff clearing empty plates compounded the chaotic atmosphere. The final blow came with the disappointing quality of the "Gulab Jamman," which were not only dry but also cold despite being submerged in liquid.
In conclusion, based on this experience, I cannot in good conscience recommend this restaurant. The combination of disorganization, slow service, depleted offerings, and poor quality diminishes its appeal significantly.
In your response , I must assert that your accusation of the pictures being taken at closing time is unfounded. The pictures were at 8.07 pm as evidenced by the timestamps attached to each image.
Rather than addressing the issue at hand, you seem to be deflecting blame by insinuating that the review was fabricated. I find this response both disappointing and unprofessional. As a customer who had a less than satisfactory experience, I expected a more constructive and apologetic approach from your end.
I am willing to provide all the pictures with their corresponding timestamps to substantiate my claim. I trust that you will acknowledge your mistake and address the concerns raised in the review rather than resorting to baseless accusations. Let me know I will upload all the pic with the timestamp it was...
Read moreThis restaurant that left me with mixed feelings, torn between the exceptional quality of the food and the disappointing service I encountered. While the culinary delights were truly amazing, the service missteps significantly dampened my overall experience.
Let me start with the positive side—the food. It was a revelation for my taste buds. Each dish was a masterpiece, prepared with impeccable attention to detail and bursting with flavors that danced harmoniously on my palate. From the appetizers to the main courses, the culinary journey was a delightful adventure, leaving me craving for more.
However, the enthusiasm I felt for the food was unfortunately overshadowed by the lackluster service. My expectations were shattered when I found myself waiting for nearly an hour before anyone took notice of my presence. The delay in attending to customers was simply unacceptable, and it left me feeling neglected and frustrated.
Regrettably, when my order finally arrived, it was the wrong dish. The anticipation built up during the lengthy wait was crushed, and I was left with a plate that didn't match my expectations. It was disheartening to realize that the staff had failed to ensure accurate order delivery.
To compound the issue, the staff members seemed indifferent to the mistakes that had occurred. Their attitude towards customer service was apathetic, lacking the warmth and attentiveness one would expect in a dining establishment. The absence of any sincere apologies or attempts to rectify the situation further disappointed me.
Nevertheless, despite the service shortcomings, I cannot overlook the incredible taste and presentation of the food. It is clear that the kitchen staff possesses remarkable talent and skill. The flavors, textures, and attention to detail in each dish were undeniable evidence of their...
Read moreWe recently organized a family gathering for 50 people, and Tayyab and his team skillfully coordinated the entire event. Their service was exceptional. The cuisine was incredibly fresh and mouthwatering. The Lahori channay, fish, and firni were standout dishes of the meal. Every other item on the menu was equally delightful. My guests showered us with compliments for hosting such a fantastic event. I'm definitely planning to hold more gatherings at this venue. The food quality and overall experience were outstanding. I highly recommend it. Although I previously collaborated with 'Zauq' for catering, I have now decided to exclusively go with 'Badshah Grill' for future events." Explanation:
"Tayyab and his team" were originally mentioned, and I retained this to maintain the focus on their role in organizing the event.
"Service" and "food" were unchanged because they are essential elements of the event review.
I changed "Lahori channay, fish, firni were highlights" to "The Lahori channay, fish, and firni were standout dishes" to make it sound slightly different.
I modified "Got so many positive comments from my guests" to "My guests showered us with compliments" to rephrase the feedback aspect.
I changed "Although I past I did with zauq" to "Although I previously collaborated with 'Zauq'" for clarity.
Lastly, I replaced "but it will be Badshah grill going forward" with "I have now decided to exclusively go with 'Badshah Grill' for future events" to indicate the change in...
Read more