Baskin Robbins — Restaurant in Mississauga

I've been coming to this location for a long time, but today's experience was really disappointing. There were two employees—one who said she had been there for almost a year and another who had only been there for a month.

I ordered a one-scoop cup with an extra brownie and even mentioned that I was fine with paying extra, as I’ve done before. However, the newer employee told me they didn’t have an option for that. So instead, I asked for a one-scoop sundae with an extra brownie. She gave me a kids' scoop, added a brownie, and charged me over $9.50. When I asked why the scoop was so small, she said that for sundaes, they only give a kids' scoop. But a regular one-scoop serving (which is larger than the kids' scoop) costs only $5.49. So I was charged $9.50 for a kids' scoop and a brownie—without whipped cream or a cherry on top.

As I was speaking to the newer employee, the other one, who claimed to have a year of experience, stepped in and insisted that it was their policy. Then she contradicted herself, admitting that they actually do have an option for a one-scoop cup with an extra brownie, which would have only cost me $7.49 + tax.

Despite realizing their mistake, neither of them apologized or made any effort to fix the situation. We’ve been to this location many times and know the portions they usually serve. I know this is just a matter of a few cents , but it’s really about customer service. The new employee struggled with her communication, had to repeat things multiple times. Everyone is working to make a living, and I understand that we all come from different backgrounds and may sometimes struggle with communication. But when you recognize a mistake, the least you can do is acknowledge it or take steps to make it right. That’s what...

This is my first time coming to this location and I’m so disappointed to purchase a “fresh waffle cone” that came out of a box !!!!!!! I’ve been to two locations in Brampton where they’re actively making them fresh ! And they take them from the case where they make them cool off ! Never from a box. This location doesn’t make the waffle cones fresh at all , charging you the same price and you can tell the difference in taste. If your store has cameras your employees had the waffle box clear as day on the back counter visible to customers. I didn’t take a picture for the privacy sake of your staff, I came on July 12th around 7-8pm . I was forced to finish my ice-cream due to the price of almost $10 , can you believe there was glue and paper attached to my cone so I ended up having to throw it away . This review is based off of quality and not the staff , the staff was nice I’m sure they’re being told what to do from the owner/ manager. Stop advertising “fresh waffle cones” if you’re selling nasty pre-made ones from a third party company that leaves glue and paper stuck...

I have been a very fond of Baskin Robins since last 25 years. Unfortunately, my recent experience with Baskin Robins has been very disappointing. Today, I visited at Meadowvale Town Center and went with my wife to Baskin Robins. The ice cream was almost melting. The girl took full amount of 2 scoops but; .... firstly she was so reluctant to fill the scoops. I noticed another young girl also had 2 scoops in her cone and the cone was almost 1/3 empty. 2ndly I asked for the nuts and she said it will cost 50 cents extra. No problem go ahead. She wanted to put peanuts and I asked the almonds. WoW, now that will cost extra 50 cents that she did not told me earlier. I compromised with peanuts but it seemed that she just wanted to take the money and not give the nuts. I could hardly see the peanuts on the topping. I regret and from now on will never ever visit Baskin Robins where I will see the sales girls from the Indian Sub-continent. (my apology being...