Tim Hortons — Restaurant in Mississauga

My recent visit to Tim Hortons was disappointing, marking it as my worst experience yet. The employees, primarily Indian ladies, appeared more interested in chatting and joking amongst themselves than attending to customers. They frequently disregarded instructions during order taking, leading to inaccuracies. Moreover, upon pointing out errors, they responded with attitude. If employees prioritize socializing over listening to customers, they should be open to criticism. Additionally, they have a habit of asking customers to park on the side until their order is ready, which is acceptable. However, one of the employees consistently urges customers with phrases like "fast fast, let's go" to pay quickly and move to the designated parking area. This approach lacks the expected customer service demeanor; she should adopt a more pleasant attitude when interacting with customers. Furthermore, hygiene standards were subpar; I once observed a fly inside the muffin rack, indicating inadequate cleanliness practices. It would be appreciated if the manager took measures to ensure employees maintain a sanitary environment for customers. I would appreciate it if the issues I've raised were addressed, encompassing hygiene standards, employee attitude, attentiveness to customer orders to prevent mistakes, and managerial oversight to maintain the quality of service at...

We had the most incredible experience at the Tim Hortons drive-thru, all thanks to a remarkable employee named Omair. Even through the speaker, his warm and cheerful tone made us feel like valued guests, not just another car in line. His attention to detail and genuine kindness turned what could have been an ordinary coffee run into an unforgettable moment.

When we pulled up to the window, Omair's radiant smile and upbeat demeanor instantly brightened our day. He went above and beyond to ensure our order was perfect, even double-checking the details to make sure everything was just right. Despite the busy rush, Omair took the time to make us feel appreciated, proving that exceptional service isn’t about speed alone—it’s about care and connection.

Omair’s dedication and positivity are unparalleled. It’s rare to meet someone who makes such a lasting impression in a brief encounter, but that’s exactly what he did. Employees like Omair are what keep customers coming back, and we truly hope his efforts are recognized. Tim Hortons is incredibly lucky to have him as part of their team—if anyone deserves a raise or special acknowledgment, it’s Omair. He didn’t just serve coffee; he served kindness, and that’s something we’ll...

Thank you Rukhsana for amazing service!!!

I went to this tim hortons location on Thursday Feb 27 to buy some coffee and breakfast. As an old senior woman, I'm not great with driving and could not judge how close I was to the drive thru window, so I asked rukhsana if I should reverse or forward to get closer.

She smiled warmly and reassured me saying "Don't worry, I'll help you! There's a car behind you but i'll come out to help you reverse!". She went out of her job to help me and even showed me how to use the Tim Hortons app to redeem free reward with my points!!

I truly appreciate Rukhsana for her kindness. Usually drive-thru staff tell me i park too far and struggle to reach me but rukhsana went out her way and all that with a smile! She even joked saying it happens to her and made me laugh and made me comfortable!

She gave me confidence in ordering in a drive thru. This was such a great experience...I'll always love coming to this...