Mamie Clafoutis — Restaurant in Montreal

i can’t stomach giving this bakery less than 2 stars, because it once held a special place in my heart. I was so excited to see what the renovation would be, especially after seeing the concept art of tables and chairs and a cafe-esque setup, i thought that FIANLLY there would be a good bakery to sit at and read and have a couple pastries at in the neighborhood (seriously, you were the best pastries around!) and after so many months i have been absolutely gutted by just how soulless my favourite bakery now is.

looking over the reviews, i don’t have much to add to what several others have said. the sanitized and ultramodern look are a complete turn off from the vibrant place it was, and even the interesting ideas in the concept art. what happened?

i used to come here to grab a coffee before work. sometimes, there was a line and i got anxious thinking my order of one coffee wouldn’t be quick enough because of the line. i understand part of the design has been to allow people in my situation to speed through. well, i can say confidently i would give anything to wait in that line again. this empty and depressing place (i’m sorry, the decor is cute but it is a far cry from the homey-ness of the old place) is not worth the streamlining.

i understand from the other replies that the business needed a redesign. and i was on board! i was looking forward to it. but this… this was plain murder. i have no interest in trying to pay with my phone. i don’t want to use what looks like the same machine as they have in a 7/11 to make coffee. hell, just having a couple carafes of drip would be better than a glorified kurig.

the single employee who was there kind of awkwardly staring at me screamed volumes that no one quite knows what the flow is supposed to be here. no shame to him, if i were in his shoes i would avoid contact with customers too! rather, the design of this place being self-serve means employees will feel it is a hassle to help people. because customer service is always a hassle (i work in the field), but normally it is necessary and the ice is easily broken. not here. it’s cold, there’s no seating, and honestly, i want to cry because of the beautiful bakery my neighborhood has lost.

i’m sorry you felt that this was necessary. i don’t know your business. i can only hope that other bakeries do not follow on in your footsteps....

I would like to start this off with saying the staff is extremely friendly and they take 0% blame for my opinions on the new renovations. This place used to be my favourite bakery that I would tell everyone to go to, after the renovations they not only sucked the life out of the building but seemingly the food aswell. I admit I have not tried the bread (I refuse to buy any more products there after my first two experiences) but the sandwiches that once tasted fresh are now in the same plastic packaging as sandwiches from Couche Tard, smaller, and unpleasantly dry. They also reduced the amount of desserts they sell and the coffee comes from a spout sticking out of a counter that you control with an iPad. What used to be an exciting local bakery experience with a cosy atmosphere and beautiful bread and pastry presentation, has turned into a corporate cafeteria experience that feels like it came right out of the imagination of a rich investor or ceo who used phrases like “maximize profits” and “automated customer experience” in his pitch. This idea I could see working in the downtown area, but it has unfortunately sucked a little bit of culture out of the plateau.. and a little happiness out of me every time I pass it. Luckily it never looks as busy as it used to, SO if you’re looking for a bakery close by I recommend walking down to Pâtisserie St Louis De France where you can talk to a person and they will make you a delicious fresh sandwich. Sorry for my long review I am very passionate...

This is the closest boulangerie to my home. The baguettes are always great and the service very friendly.

I'm not a fan of the newly renovated store. It's all shiny and new but for me it's lost it's character and charm. I liked that it was a traditional boulangerie before. Now it's a modern brightly lit self service store. There is no cashier so you have to find a wandering employee to input the transaction into their phone to pay. Then they have the audacity to have the POS programmed to request a tip? I think it would be better to either have a central cashier or else have an actual self service check out . I also notice that the prices have gone up and its now $4 for a basic baguette.

I notice that the store's response to the negative reviews seems to be that we are "confused" or not open to changes and that we were impatient before waiting to be served. The reason for the negative reviews is the fact that they don't seem to appreciate what was so special about the place before. Buying a baguette there was not just about the quality of the bread but about the whole experience. It was a traditional charming place with personal service. It was always quite expensive compared to other places but I still shopped there because of the ambiance and service. Now that the ambiance has gone there's no compelling reason for me to shop there and pay more than I would at other places in...