O'Shea's — Restaurant in Municipality of Jasper

We ended up having lunch at O'Shea's, the restaurant inside The Athabasca Hotel, because our VIA Rail train was delayed, and passengers were given lunch vouchers to use here. Unfortunately, it was a very unpleasant experience. We arrived around 12:00 noon, when the restaurant was about 70% full, so it wasn’t overly busy. We stood at the entrance for several minutes. Two servers saw us multiple times but didn’t greet us or acknowledge us, instead walking past us repeatedly. One young female server with glasses even looked directly at us, then went table to table asking other guests, “Is everything all right?”, completely ignoring us. Only after we proactively spoke to another server, who seemed slightly more polite, did she glance at her colleague and say, “Okay, wait a moment.” We waited several more minutes before the young server with glasses finally seated us — with a very forced smile and no proper greeting. After we sat down, she handed us menus and asked if we were ready to order. We said we needed a bit more time, and she walked away. Then she didn’t return for a very long time, so I had to get up and walk to the entrance to find her so that we could finally place our order. It really felt as though these two servers were deliberately avoiding us, and we honestly don’t know why. The whole experience was uncomfortable, like there was some silent hostility, which made the meal very unpleasant. As for the food, it was disappointing: The French onion soup came with a huge chunk of mozzarella cheese on top. It was very hard to cut or eat and didn’t blend well with the soup at all. The tuna poke bowl was especially poor. It seemed randomly thrown together with Thousand Island salad dressing, which completely clashed with the ingredients. Compared to poke bowls we’ve had elsewhere, like at JOEY Restaurant, it felt like they didn’t know how to make poke at all. Overall, this was a very negative dining experience — poor service and mediocre food. Even though the lunch was included due to the train delay, we would not return and do not recommend...

We had high expectations after reading some reviews but were sorely disappointed. Not only was the service very slow (40mins for 4 simple burger entrees while the restaurant was completely empty), the food left a lot to be desired.

The French Onion soup was uninspiring and so salty that we could hardly stomach a spoonful each. The burgers were dull and dried out. I was very much looking forward to enjoying the Banh Mi but it turned out to be an utter flop - it was nothing more than a dry Turkey patty topped with pickles, served between round burger buns! - certainly a world and a half away from an actual Banh Mi in a french baguette - we mentioned it to the server but she was simply lost. They would do well to update the menu description or remove the item offering completely to avoid further disappointments.

Two stars only for the elegant ambience but we would certainly never return. A pity since the Athabasca Hotel is such an opulent and well appointed...

Cant really tell you how the food is here because we never got any service. After spending all day in the National Parks and checking in at the Athabasca hotel on a Sunday night, my wife and I just wanted to eat. We showed up at the restaurant and waited patiently for 5 minutes to be seated, both waitresses, one working outside the other inside were both having a lively conversation with the only patrons at the restaurant. We were both hungry and ran out of patience, not wanting to interrupt their lively conversations, we went across the street to Earl's. In which we got seated, our orders taken and had our food delivered while the waitress outside had not once left the side of the table where she was talking to the guests. Im assuming the waitress inside was probably doing the same. Unbelievable! However the food at Earls was amazing so at least we should be thankful we got that experience after being...