Jasper’s Wafflato — Restaurant in Municipality of Jasper

Very disappointed with this place, I rarely write reviews but this one is worth a comment. I don’t know how it has 4.4 stars, but it looks like there’s quite a few more bad reviews lately, which aligns with my experience here.

We were barely acknowledged when getting into the restaurant, so we sat at an open table, which was broken and very wobbly, someone dropped off menus while walking past (didn’t say anything to us, and it wasn’t busy), and then we decided to move to a non-broken table, as eating on that one would have been tricky

Our server hardly seemed to know the menu, I asked him a question and his response made no sense, I asked him to clarify and then he changed his answer. Turns out neither of the things he said were true about the menu item, because my friend ordered it and it was different than expected.

Bewilderingly, they serve all their coffee in paper cups. Unsurprisingly, the coffee was not very good.

I ordered the sunrise waffle, and it hardly had any flavour at all. Extremely bland. Even the bacon. I see another review about the bacon being microwaved, and looking back, I think that just be true because it was flavourless.

Our server took away our water cups before even asking if we were done with them (I had just taken a sip), and brought the bill over without asking pretty much the minute we finished eating - not great for atmosphere when it feels like you’re being rushed out for no reason - and no we weren’t being rude or anything!

Edit to add: I appreciate that the owner responded to my review, I wrote it in the hopes that it would provide some insight into some issues that could be ongoing. Thank you Suhas for the response, I do wish you and your...

First of all, it is incredibly insulting to claim you can beat 100-year-old Belgian waffle recipes when you clearly are incapable of making a decent waffle.

Upon entering the restaurant, no one greeted me or noticed me. It's quite difficult to notice someone standing by the entrance. Finally, when I was greeted, I was seated all the way at the end, by the washroom entrance—a high-traffic area where everyone waits for a single washroom. Once seated, no one attended to me. You would think the person who seated me would at least bring me a menu, but no one attended to me for about 5-10 minutes. I had to get up and ask for the menu. Even then, the person I asked looked puzzled, unsure why. Perhaps he didn't notice I was there after all. When he returned to take my order, I asked for a recommendation and, to my surprise, he said, word for word, 'recommendation? no recommendation.' I decided to go with the fried chicken waffles since I loved the ones I had in Toronto, but I kid you not, the fried chicken tasted like frozen chicken that you can throw in the microwave for 10-15 minutes—not good at all. The waffles, on the other hand, were not airy and tasted like cardboard. The portion was small. The most unpleasant experience of all was when I was paying for the meal. The waitstaff stood right beside me, looking at the debit machine while I was calculating how much I wanted to tip—and I should have left no tip, but I didn't.

If you can run, run away...

service seems good; waiter/cashier person was very friendly and accomodating and did his best to explain the choices. but. waffle and chicken were wayyyy overcooked. you'd think that would make the waffle crunchy, but it wasn't even that; it was so tough and hard to cut. also it tasted burnt; i thought the weaffle was just golden brown but actually it was on the verge of being visibly charred. sauce that came with it did not go with the dish at all. i wanted something simple and savory; like chicken and waffles i've had before, but i guess they have not yet mastered the savory part of their menu; the sweet sauce did not compliment the seasoning. i thought it was okay at first, but the longer i ate the more i had to fight the urge to gag at the flavours: burnt, sugary syrupy sweet, salty, and the bitter spicy of sriracha. if you're wondering 0/10 combination. i know that waffles and chicken by themselves are dry enough, but since it was a menu item and i've had similar dishes at other restaurants i assumed they would be able to integrate the two in an appetizing way. safe to say that it's true what they say about making assumptions. had to leave halfway through my meal (thank god they get you to pay before eating so i didn't have to talk to the staff about how much i Did Not Like my food, how awkward) becuase I didn't want to throw up while attempting to stomach my...