SnowDome Coffee Bar — Restaurant in Municipality of Jasper

I was excited to try this place at the beginning! I wasn’t greeted, then when I asked the employee which latte does she recommend. She looked annoyed at the question, rolled her eyes, and responded with very few words or “I don’t know.” We sat down with our coffees and decided to take a bite of our bear paw that we purchased else where (the bear paw bakery). The employee from the front counter then loudly said in front of every customer that we shouldn’t be eating outside food, we sell things here. I understand if she came to us (had a private convo) and asked us nicely, but rather announcing it to everyone. We truly had no idea outside food wasn’t allowed and we only took a bite of it. We had been shopping around to different stores and picked up random baked goods from everywhere. We also wanted to purchase something to eat from there however, when asked what do you recommend, her response was “I don’t know”. I don’t know if it was a racial thing, or what, because the next customers she served, who were white women, she recommended several items to them. I recommend if you are a visible minority, save your money and go else where. There was definitely a difference with the treatment we received from other customers. The coffee wasn’t good either. I ordered the Milky Way latte and my husband ordered an americano. My latte tasted like there was...

It was $2.50 per tea bag. So $5 for a small tea. That’s crazy. The staff had no clue how to make an espresso shot on ice with only sugar free syrup. It came in a hot cup when I said I wanted it iced in a clear cup. Didn’t have heavy cream. Then was rude when I asked for my money back. The person taking the order didn’t understand what I wanted. I would have paid more for the drink I wanted but you didn’t even have the right ingredients. Said “heavy cream would cost a fortune”. Your drinks are expensive anyways for a small amount of coffee/tea.

you seem to be a very unhappy person. I wish you the very best in the future. You didn’t have heavy cream like I had asked. I was going to get a clear cup and purchase some heavy cream at a grocery store. But I felt a bad vibe and I was an inconvenience so I asked for my money back. Then I was shocked at $5 for 2 tea bags. “Poor mans latte” would have cost me $5 and my time to go to a grocery store on top of the money I spent at your shop. I had never heard that saying until now. You come across as very angry and rude to criticism. On other review sites and on here you attack and blame the customer. Next time try having a conversation with the buyer and make things work. Smile...

I would like to say a quick thank you to the barista working Thanksgiving Day, 2021. I wanted to surprise my wife with a latte and having never been to Jasper before, I wasn't entirely sure where to go. After some walking, I stumbled upon SnowDome and went into the store around 11:30am - 11:45am. Upon entering, I was blown away the inside of the cafe. What an incredible setup I might say! I approached the counter and the barista was kind, polite, and assisted me with choosing a non-dairy alternative that would be safe for my wife. In addition, they skillfully added a design on top which was remarkable by the way.

Let me just say, I've never received so many brownie points after delivering the coffee to my wife. She was absolutely blown away at the quality of the latte and it's flavor. I'm not a coffee guy, but after a sip, I have to say this was the best latte I've ever tried. All in all, I would like to commend the shop and barista for their wonderful service and excellent products. Please keep up the great work :) Thank you so much and we'll be back in the future....