Famoso Italian Pizzeria - Jasper National Park — Restaurant in Municipality of Jasper

I have never been so highly dissatisfied at famoso staff and the restaurant service. This used to be one of my favourite restaurants and after this experience I don’t think I would ever return. It starts off with me calling in for a pickup order. The person who answered the phone doesn’t even show the courtesy to answer my question. Instead I am told “to check the menu as [she] has no time to answer any of my questions”. A little upset I still place my order for Sophia Loren sandwiches (I have had them before and I know that I like them). I come and pick up my order and when I eat it, they taste nothing like the Sophia Loren I have known to love. I call the restaurant asking if anything can be done only to be told that it was my mistake of misreading the menu. What I could not stand is the rude manner in which the waitress and manager at the time talked to me. Exasperated, I hung up and went to eat the rest of meal only to find a half burnt pizza, and a dessert pizza with not even the whip creme. Again I call up the restaurant, only to again hear rude comments from the manager. It’s a real shame that I was treated this way, it really is a disgrace to the franchise I had...

We ended up at this place quite late in the evening (an hour before closing) due to the restaurant we had intended on going to being closed.Turns out the universe was looking after us! Absolutely delicious food, the pizza and the tomato bisque were particularly good, as was the meatball pasta dish. And they even have vegan cheese! (one of our party doesn't eat dairy). The service was also great, our waitress went home after she took our order, presumably due to the late hour, and the ?chef took over our service and he was particularly good. Very attentive and friendly, and when I mentioned a small mistake in my order (I was not actually complaining as the food was delicious, but I ordered mushrooms on my pizza and they were missed, and I just wanted to make sure I wasn't charged for them as they were extra), the chef ended up comping my entire meal, despite my protests, which was totally unnecessary but so lovely! Would highly recommend coming here for a meal while in Jasper. Great food &...

We got their Tuscan Forno Chicken pizza to go yesterday afternoon. To our absolute horror, we found an actual broken human fingernail in the pizza. This was revolting. Needless to say we threw out the entire pizza. If they don’t have basic hygiene protocols that prevent these things, what else could they not be following? We will never be going back here again, we’re absolutely disgusted. What a waste of money.

Edit: On top of being unhygienic, it seems like the owners are unapologetic and patronizing in their response, which insinuates that I cannot tell the difference between a hard and rigid pistachio shell and a hard, but flexible fingernail. Mistakes happen, and that's fine. What isn't fine is insulting the intelligence of patrons. I'd advise people to stay away from this place - the owners can be extremely rude when you point out a mistake! If you're looking for amazing pizza in Jasper (without the bonus fingernails topping), I'd highly recommend Jasper...