Doc Magilligan's Restaurant & Irish Pub — Restaurant in Niagara Falls

The female bartender who served us by the name of Milena was extremely snappy . She had long dark hair .I went for lunch with my mother and we were the only table . After our lunch we discussed and we both felt the server / bartender was snappy towards us for the same incidents during our lunch. We were polite the entire visit .She yelled at my mom asking her if she wanted a refill of water for her tea bc my mom did not hear the server the first time since she was bent down picking something up while asking the initial question . My mom ordered a soup but did not specify which one but I guess the server over heard us discussing so when my mom ordered a soup I said she wants the Buffalo chicken and she snappily replied “ I got that “ in a negative tone . We also put the salt and pepper and drink menu on the table out of the way so we had more room for our plates and she got frustrated at this and rearranged it while taking our order . She also pretended not to hear me when I asked for a gravy and I know she heard me so when I finally ordered it as she came back to say anything else she said “ you mean another gravy right “ in a rude tone as if to correct me since we already had 1 gravy which was at the table already . This was just a few of the things that happened during our visit . When I asked for a bag with the to go food she responded “okay” in the rudest like what’s wrong with you tone . At the end when the bill came out it was like she was split personality and she was being so polite . She also kept us waiting at the end for the bill and I feel this was intentional bc you can tell by our body language and table we were ready to go - mind you we were the only table and even my mom comment she was just standing around for so long but gave us our to go box much much earlier . I don’t know what she had against us maybe bc we are not male and she’s about the flirting like thinking more tips - I don’t know ? I still tipped bc it’s service but no where near my usual tip . This lunch throw off the rest of our day which was my birthday too . Very disappointed. The food was good at least although I felt the inside of my shepherd pie could have been cooked more I was not about to mention it to her bc I had little trust in her due to the attitude. I wish I read the previous reviews first bc several previous customers have complained about unfriendly service as well . At what point will the owner stop sending a generic response “we will do better- hope you come again “ response and recognize that customer service is important and especially in Niagara . Your losing customers and money and ratings .clearly it’s been months since the previous reviews too and nothing...

I liked this place a lot but there are a few things that weren’t as good at they could have been. Our server (Alexandra, I think) was relatively efficient but she wasn’t very chatty or engaged in serving, she seemed to be going through the motions, very aloof and standoffish. She was desperate to clear dishes, whisking away our appetizer dishes as we were still taking final bites! She checked on us but in a very cold manner, she wasn’t really interested in providing service, she was doing the bare minimum. It came across as quite snooty and unfriendly. We tried to engage her but the best we got was a cold, fake laugh. By contrast we could hear how lovely the server attending the table behind us was and we wished we’d had her! The food was pretty good, Ruben bites were great, aioli was amazing. I had fish pie which was delicious although I did find a couple of bones in the fish. Not a huge deal for me, I love seafood and I know it’s not always perfect. The taste made up for it anyway. I was a bit disappointed the kids’ burger came with nothing but meat and bun, no offers of cheese or anything. Bit basic. Maybe if our server cared she’d have checked. I can’t say I loved the millions of little packets of condiments instead of bottles. Yeah okay covid bla bla bla, you’re not forced to provide them like that, it’s really impractical, wasteful and environmentally unfriendly. We scavenged ketchup packets from two other tables. The atmosphere was good, although it kind of changed when they turned off the music because there was a live band. Sadly we heard none of the live music where we sat, just applause. Otherwise it was too quiet. It’s also quite dark which is great for just drinks but not for reading a menu. I think if we’d been seated nearer the band and had a server with a personality, it’d be a five...

I was a repeat customer especially for the scones but I am pretty sure after my experience today that this place is RACIST. my husband and I along with another coloured couple who we dont know WALKED OUT because our experience was that terrible. No body to seat you no body to take your order. The only people who were happily sitting there were old white people. The waitress finally came around BUT DID NOT COME TO OUR TABLE after we asked a girl to get her who was just non stop cleaning up and setting tables. This waitress had her nose in the air. Ignored us. Went to one table, went back to the kitchen then came back went to another table then STARTED CLEARING A TABLE i walked up to her and demanded to speak to a manager. I think that's the first time she actually acknowledged me. While we were waiting for a manager the other couple was leaving and we tried telling them to wait so we can speak to a amanager but they did not want to. My husband went up to the bartender and asked for the manager this guy had the nerve to say there is no manager and just kept repeating that till we just left. Extremely rude people. I hope Paul the owner knows what kind of business he's running and how it makes people feel to go to his restaurant. Get rid of your racist old stuck up WAITERS. they are waiters. Their job is to WAIT on us not keep running back to the kitchen and ignore the...