Boston Pizza — Restaurant in Oakville

My family and I visited this restaurant on a Saturday night to celebrate my little sister's birthday, but the experience we had was far from celebratory. From the very moment we walked in, it was clear that safety and customer service were not priorities for this establishment. As we entered the restaurant, an unsettling incident occurred. A random man followed us inside and began to harass us immediately. He invaded our personal space, making us feel uncomfortable and threatened. The distressing situation prompted us to seek assistance from the staff. To our dismay, this was not the first time they had encountered such an incident, yet they failed to address it promptly. The server, realizing the urgency of the situation, quickly went to call the manager, and two managers, one male and one female, came out to confront the man. Unfortunately, their response left much to be desired. Despite the man's aggressive behavior and harassment, they seemed reluctant to take immediate action to protect the customers. Things escalated further, with the man continuing to harass us both inside and outside the restaurant. He shouted, touched us, and even attempted to enter our car. This ordeal continued without any effective intervention from the restaurant management. When I implored the manager to call the police for help, they inexplicably claimed they couldn't involve law enforcement inside the restaurant, a statement that left me bewildered. Frustrated and concerned for our safety, we made the difficult decision to leave the premises and called the police ourselves. The managers remained passive observers to the situation. The police arrived within 5 minutes. After the police left, we were convinced to give the restaurant another chance due to the manager insisting for us to come back inside, however, the disappointment persisted. The food was served cold, and, shockingly, no manager approached us to apologize for the experience we endured earlier. The fact that they could witness such a distressing incident and remain silent was nothing short of astonishing. Our disappointment was compounded by the fact that it was my little sister's birthday celebration, an event that should have been filled with joy and cherished memories. Instead, it was overshadowed by fear and frustration. In retrospect, it's evident that this restaurant does not prioritize the safety and well-being of its patrons. The fact that they had encountered similar incidents before, yet failed to act proactively, speaks volumes about their disregard for customer safety. Moreover, the complete absence of an apology or acknowledgment from the management following the incident is inexcusable. It demonstrates a lack of empathy and professionalism that is unforgivable in the service industry. In conclusion, if it weren't for our own initiative in calling the police, it's clear the restaurant would NOT have taken any action at all. Given the emotional distress and inadequate service we experienced, it's difficult to comprehend how the bill, which exceeded $100, was justified. This restaurant's behavior is nothing short of appalling, and I strongly advise others to consider their safety and well-being before dining here.

Update: I was contacted by a representative from the management team who suggested that they would be available to discuss the matter. Regrettably, when I made the call, I was told that it wasn't a convenient time for them to address my concerns, and they promised to call me back. Despite their assurances, I NEVER received that callback.

This lack of follow-through has left me disheartened and frustrated. It's disappointing when a company CLAIMS to care but then fails to deliver on their promises. The apparent disregard for my concerns and the lack of communication has only added to my dissatisfaction with...

Fake food

I watch Dragons Den a lot, see Jim Treliving and thought it was time to try Boston Pizza. Walked up from home twice recently when in the mood for pasta. Never again.

Had the fettuccine with chicken and mushrooms. Looked good, tasted awful. The chicken was tiny cubes of meat that I know come out of a plastic bag. I don't eat a lot of junk food so am very sensitive to taste and texture. And these meals were consumed stone cold sober. Sobriety does not help you in this restaurant, they're looking to serve drunks who can no longer taste anything.

On my waiter's recommendation, next time I tried the pesto bowtie with whole chicken breast. Yuck. Seasoned chicken with fake grill marks disguised as food. I could taste that it's been in the fridge for a while. Not gone bad, too many preservatives for that, I'm sure.. Just yucky fridge aroma and no texture. Really shocked, I had expected better.

I realize now that they can't possibly have a chef in the kitchen. This is Cara operations style food. Prepared centrally to maintain consistency and lower costs, delivered and then reheated in each location. Why was I expecting different? The price maybe? The fact that these meals are close to $20 before tax?

Points for great staff and service and an edible...

My family's visit to this restaurant on my little sister's birthday turned into a nightmarish experience. We encountered harassment from a random man inside and outside the restaurant, which the management failed to promptly address, even though this was not their first encounter with such incidents. After we called the police ourselves, the management remained passive observers. Despite a $100+ bill, we received no apology or acknowledgment from the management. Their apparent disregard for customer safety, lack of empathy, and unfulfilled promises to address the issue when contacted further compounded our disappointment. I strongly advise others to consider their safety and well-being before dining here… After my sister posted a review , a management representative reached out, expressing a willingness to discuss the matter. However, this initial contact was marred by their failure to return my call as promised, leaving me disheartened and frustrated. The disappointing lack of follow-through, despite their claims of concern, only compounded my dissatisfaction with the situation. It's disheartening when a company PRETENDS to care but falls short in delivering on their commitments, adding to the overall disappointment of this...