Regional counter-serve chain dishing up gourmet pies, wings & calzonelike Topperottis.
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( Please see edits at the bottom of this review)
What has happened to this Toppers? I have recommended this place to so many people over the years, as I used to think that they were the best pizzas in town.
Yesterday I ordered a pizza, total incl tax and delivery was $33.62 ( owner can verify) for an XL, which is pretty steep but I don't mind paying that for a great pizza.
The pizza was very soggy and undercooked, I couldn't believe it. I didn't have the time to complain and wait for another one, so we just ate a few slices and threw the rest out. Waste of money.
I would advise not to order from here, especially delivery. If this place continues to make pizza like what we got, it's going to out of business.
EDIT: Toppers sent an email asking for a review. When I sent it, they replied with an apology and a credit. I guess I can give them another chance but I think that if someone working there can let a pizza out of the store like that, it'll continue.
EDIT #2: Ordered a speciality pizza and some wings last night for pickup. Pizza was what I would normally expect from Toppers, so my faith has been restored. I will definitely order again....
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DO NOT USE TOPPER'S DELIVERY FROM DOORDASH!
I just lost $70 because I did an order through the app DoorDash and Toppers did not make or deliver pizza.
When I waited an hour and my pizza hadn't been delivered and the app was stuck on a "2 mins to delivery" status I then clicked on HELP in the DoorDash app it just has a message that states "Topper's Pizza delivers their own orders". There is no place for me to contact DoorDash. The number they have for Topper's is 190580 which is not a number.
When i looked up the Topper's number in the phone book I get a call centre...i had to wait 10 minutes to get on the phone wiht the owner of the Oakville franchise of Topper's Pizza who informed me that "They decided not to make and deliver the pizza because it was too close to closing time."..
WHEN I TOLD THE OWNER THAT THE SYSTEM TOOK MY MONEY OFF MY CREDIT CARD HE TOLD ME TO TAKE IT UP WITH DOORDASH!!! I cannot get ahold of DoorDash.
I have always enjoyed their pizza but will NEVER order from TOPPER's Pizza again. The owner obviously does not care about his...
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I'll give it to them, their panzerotti is delicious when it's made right. That's the main issue I've had with this location. They mess up orders like no tomorrow, especially large orders. I work for a local business that is quite large. We have ordered from them several times over the years but one thing has remained consistent and that's them messing up our lunch/dinner order. Today's order on Nov 4th 2021 is the final straw for me. I kept the order small and only ordered 8 panzerotti's and gave them 2 hrs to get the order ready. When I got the order to work, 3 out the 8 were marked wrong and and those 3 people had to eat what they didn't order for lunch.. I have brought the issue up with the store every time an order was incorrect or wrong and never once has there been a resolution to the wrong made lunches. And never once have they offered free food to replace the wrong food. Think twice before ordering...
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