Tim Hortons — Restaurant in Ontario

So, I suppose you can’t just walk into a drive-thru and pick up your order—but is this how someone should be treated when showing their order late at night? A little politeness and explanation, like I’ve experienced with others here, would have gone a long way. I decided to try Tim Hortons delivery since it was past 10 PM. Without a car, I walked 17 minutes to the nearest branch and placed my order online. After waiting outside in the cold for about 10 minutes, I stood near the drive-thru screen, thinking I could simply pick up my order there. A car approached, and I made sure to step aside so I wouldn’t block the way, while holding up my phone to show the order number. When the Afro-Canadian worker opened the window, he said in a less-than-friendly tone, “What are you doing, man? Move. Get out of the way. You’re blocking the car.” I tried to explain that I had made an order, but he responded, “I don’t care what you have. Just step away.” Thankfully, the driver of the car leaned out and kindly offered to help by picking up my order. He and his passenger seemed to be speaking Punjabi. The Indian girl working at the counter then checked my order, and the situation was resolved. I’m not here to file a formal complaint, but the tone of that interaction really surprised me. I wonder what would have happened if the people in the car hadn’t...

My patience has run out. Over, and over, and over again the staff at this Tim Hortons has proven they're dreadful incompetent. Consistently over the last 3-4 years they have provided me with poor service which has FINALLY led me to create a google account to write a review on them. They routinely move at slothspeed and are rude to guests. One of many examples besides the situation from the other day which finally led me to write this; I had one employee get mad at me and was rude to me for over 4+ months when I politely refused her offer to get a Tim Card. I don't know who owns this Tim Hortons but just a tip to you regarding finding employees who are adept. From my experience of living in multiple cities throughout Ontario and evaluating the demographics of the employees who work at successfully run Tim Hortons, there are 3 types of people who make for competent employees; 1high school students -you get them for 4 years or even up to 8 years if they go to university locally as well 2university students -typically get them for 4 years or 3persons who have immigrated to Canada -typically known to be hard working people IN GENERAL -only hire those who are MATURE and have a...

I had a deeply concerning and unacceptable experience at this Tim Hortons location. One of the cookies I purchased contained a hard object resembling a stone, which unfortunately caused physical damage to one of my teeth.

This incident poses a serious food safety hazard, and to make matters worse, no proper response or apology was provided by the staff after I reported the issue. There was no follow-up, no investigation, and no acknowledgment of the seriousness of the situation.

For a brand like Tim Hortons, which claims to uphold high standards of quality and food safety, such negligence — both in product safety and customer service — is entirely unacceptable and potentially subject to legal action.

If no formal response or corrective action is taken regarding this incident, I will have no choice but to pursue the matter through legal channels and report it to public health and food safety authorities.

I sincerely hope Tim Hortons takes this issue seriously and demonstrates the level of professionalism and accountability expected from a...