CoCo Fresh Tea & Juice — Restaurant in Oshawa

Ever since they opened, I’ve been a regular here. Today, I went in and asked for my usual.Bubble Gaga but this time with NO toppings, NO tapioca,NO coconut jelly. I just wanted a large size with green tea and passion fruit seeds, or however they usually make it. just with no toppings at all.

I told them I’m willing to pay the full price, even extra if needed, if taking out the topping is too much work for you guys but I was told, “We can’t sell it to you it’s not in the system, it’s not in our policy.” I asked, “So how can I get the drink then? Can I just get passion fruit green tea with the seeds?” And the Asian girl starts giving me attitude I told her to stop giving me attitude as I was simply asking a question. The dude replied, “You can’t, because the green tea comes with no seeds.” So how do I get the bubble Gaga with no topping ? I don’t get it just take out the topping I’ll pay the same price or extra. And then the Asian girl in the back smashing things and threatening to call the police. I sat there said, “Go ahead, call them I don’t care.” They didn’t, probably because WASN’T in the wrong. All I asked for was Bubble Gaga with no toppings. I’m willing to pay the full price so what’s the issue here? The manager here is useless too on the phone refuses to speak up about their “policies”

For what happened today I’ll be filing a complaint with the Better Business Bureau and Ontario Ministry of Public and Business Service Delivery and Procurement under the Consumer Protection Act As well as talking to the Corporate office.

Also train your staff the guy was chill did his job, stayed respectful. But the girl? Gave me attitude first then when I asked her not to cuz I’m simply asking a question she went on full blown power trip with a side of delusion. Acting like I asked her to cure cancer when all I said was “no toppings.” She had the attitude of someone who thinks being rude is a personality trait. Slamming things, throwing a tantrum, and threatening to call the cops over a drink? you’re not guarding national secrets. Calm tf down she really triggered me mind you I wasn’t even using any inappropriate language If taking out tapioca ruins your whole day, maybe customer service ain’t your calling. Try something with less human interaction like cleaning the backroom in silence?

Edit: I’ve gotten this drink many times at this location and the Ajax one, so I have no idea why these two decided to be stubborn...

Terrible Experience – Never Coming Back!

I’ve been here before and usually enjoyed it, but today was by far the worst experience! This used to be our go-to spot, but after today, we won’t be returning.

The employee was incredibly rude and dismissive. When we received the wrong drinks, I politely returned them, only to be made to wait 15-20 minutes with no resolution. Instead of apologizing or fixing the issue, he questioned me in front of others, making me feel embarrassed.

My husband ordered a mango slush and a strawberry latte, but we received a mango yakult and a strawberry cranberry latte instead. After taking a sip and realizing the mistake, we asked for either a refund or a remake. The employee refused to remake both drinks, only offering to fix one. He kept insisting it was their "new menu" and even asked me to come to the kitchen to check the ingredients—which was completely unnecessary.

After waiting for at least 15 minutes, instead of making the drink as promised, he questioned why I was still waiting, making it seem like I was the one at fault. The whole experience was frustrating and unprofessional.

Save yourself the trouble—this place is...

I understand wanting to greet customers as they come into the store but when a customer is placing an order and the person behind the counter interrupts to say “welcome to Coco!” every single time it gets highly distracting. I placed and order and they got a rush so I was interrupted 9 times while placing my order. Maybe it’s time to rethink this.

Edited my review for my latest experience. I had to say my order over and over again. The lady taking it wasn’t understanding. When I got my order, I got to the car and it wasn’t correct. I took the 2 drinks that were wrong back in so they could be fixed and I was told that I have to pay for all new drinks on a mistake that wasn’t on me. So in total I bought and paid for 6 drinks, but only drink 4 of them. Very disappointed that I had to pay for an error! Can’t say I will return to this...