ServiceOntario — Local services in Oshawa

In the middle of April I sought advice on how to have my ex spouse remove from a vehicle we co-owned per negotiation through our family lawyers. I was sent away with apparently the correct form to have completed (Sworn statement for a family gift of a used vehicle). After confirming before I left, I was reassured that I was given the correct instructions and paperwork.

Papers went from me to my lawyer, to her lawyer, to her for signature....back to her lawyer, to my lawyer, to me. This process took well over a month.

I attended this location on the 11th of July, to be told by "Operator J" that I was in fact given the incorrect sworn statement to complete. There is a different sworn statement to be completed because we were common-law as opposed to actually married. She asked who gave me the (now) incorrect directions, but sadly I trusted what I was being told so I did not get her name or identifying letter. ¯(ツ)/¯ I only have myself to blame for trusting privately contracted staff acting on behalf of the provincial government.....completely incompetent. These people need to "call the hotline" if it involves anything more than renewing someone's drivers licence.

I requested that "Operator J" fill out the supposed correct sworn statement since apparently I filled the previous form incorrectly (despite names being in the correct spots..etc.) She was rude about it, but I wanted this so that I could prevent a repeat of this nonsense.

I was able to speak to a sUpErViSoR after all of this who was also pretty useless, and wasn't even paying attention to what I was saying. She was nodding her head and saying yes...but at times when I was pausing to show her the paperwork etc. She said she cared about my issue but she couldn't do anything about it.......

I ended up walking away because I felt like I was talking to a potato. What I said clearly went in one ear and out the other.

Moral of the story: ALWAYS ALWAYS ask for some identifier whenever you go to Service Ontario, they don't actually work for the province, and at least in Oshawa they don't actually know what they are doing.

If you want to complain about the service you receive, don't....they don't care, they don't know what they are doing, they don't even know where to refer you to in order to make a complaint.

ALWAYS ALWAYS question what they tell you. Even if it is a simple as "1+1=2," question it. If they get you out of their line and onto the next poor client, they will tell you that it actually ='s pop tart if that means they can be done with you.

This is what privatization of government services does to us. Nobody cares about the quality of service....it's all about the almighty $! All that matters is that the government is saving money on essential services so that they can give themselves double digit %...

I came to this location to buy UVIPs, and register vehicles. On most of these occasions I had the unfortunate luck of dealing with the female Indian employee. I am a south asian man myself(Not Indian) and I noticed this employee treated all the non south asian people before me quite friendly and professionally. When it came time to me, she treated my with such contempt. In all of my encounters with her, I remained respectful, and professional using my P's and Q's but still to no avail she was frankly quite rude to me .

Today I went to register a vehicle and I had an appraisal document for the car. It was obvious by her body language and facial expression and tone of voice that I was a pesky inconvenience. When it came to pay the sales tax, I noticed that she forgot to factor in the appraisal which would substantially lower the sales tax. Mistakes happen, we are humans after all. When I asked her nicely to repeat the breakdown of the charges, she actually rolled her eyes at me, as if I was the one inconveniencing her. She realized her error of excluding the appraisal and corrected it. No sorry or anything was said to me. She was about to overcharge me because of an error on her part and she rolled her eyes simply because I asked her to repeat the charges. To add to the insult, she tossed the receipt to me at the end of the transaction. She made me feel by belittled by this encounter.

This office has a nice and legible sign on the wall that says something to the effect of "No abuse and disrespect towards the employees will be tolerated". But what happens if an employee is the one not being respectful to the clients/customer?

I really hope this employee does some self-reflection and changes for the better for herself, I really do. This amount of toxicity is unhealthy for anybody.

No one should have to experience the microaggression and disrespect that I faced today.

All the other employees are decent people.

In the future, I will probably consider driving out to a service Ontario location in Toronto to get better professional service, even though this location is close to my home. That’s how terrible this...

Terrible branch, terrible service! ! The worst experience I've ever had at a service Canada location.

The security guards refused to let me into see a branch worker because they decided the branch couldn't help me with my issue. They brushed me off saying we don't do that here. Finally a branch rep arrived at the entrance and she answered all of my questions, provided me with the information related to my missing SIN at the door with 5+ people behind me in line for about 10minutes, with no privacy, while holding up the line.

1. Service Canada- use your security guards to do their job with the security aspect of the building.. They are not qualified to answer questions related to the services that Service Canada provides. They don't have the knowledge to neither guide nor provide any information.

2. Educate your employees to address matters appropriately and provide privacy when people arrive to your building asking for assistance that they are hired to do. The lady in blue who arrived answered all of my questions and the directions she gave about the nature of my visit should've realized she could've done all of that at her desk, and not out in the open while we discussed my private matter specific to SIN cards. She was initially very rude as well, but when she realized my issue was valid her tone changed, but didn't apologize for the poor service.

BTW, I had a mask on, obeyed the rules and followed their...