Pajo's Fish & Chips at Rocky Point Park — Restaurant in Port Moody

My family and I have been comjng to Pajos since 1986. It is a long time family favorite . Not any longer. The burger tasted like something that came out of a fozen box at the grocery store and you get about 15 fries. We used to be able to share the fries as a family of 4. Thats what the holes in the tables are for! To hold your newspaper cone full of fries! Not any longer. When ordering my meal I asked if I could have my onions raw as I have done EVERY time for decades.....the man at the til snapped at me and said "we dont do raw onions here you can have caramelized like everyone else!" My son asked for the everything burger without mushrooms to which the man rolled his eyes and said " so you dont want the everything burger than" Then the man behind me who ordered asked how long it would be and again the man being very rude said "15 mins do you want it or not!?" Another customer asked if the fries were bottemless now since they are now quite a bit smaller portions and again very rudely the same man laughed at him. (They had only been open an hour so not like he had a long hard day at work already for those of you thinking maybe he was stressed) Like I said our family has been coming here for decades. 5 generations of us in fact but not anymore.it used to feel like a family place like we were going to Aunties house for supper. Everyone was always so friendly and kind and the food was delicious. Not anymore. We had so many friends over the years work here and it was a wonderful place to have on your resume. This new ownership (I was told) is an embarrassment. We drove here from Merritt (where we now live) to have lunch with some friends again because it was a favorite . We used to hear all of the "mmmms" and "did you try this its fantastic?" All around us. This time we heard alot of complaining. We will not come back. Thanks for ruining a childhood memory. You should be ashamed of yourselves. Change is fine if its positive.....sir you need a...

My wife and I stopped in for fish & chips on the way home from Coquitlam Cente this afternoon, and we both so regret it! We have eaten here many times before over the last several years; but this experience was terrible. We both ordered the 2-pc cod & chips; but the fish and batter were totally undercooked; so I took our orders back to the girl at the counter and explained that the fish was undercooked (kind of like jelly/slimy). She took the two orders from me and brought them back to the deep fryer area and spoke to the young men working there. About 7 or 8 minutes later a man come to the counter with a container holding 4 pcs of deep fried fish and started calling out some number several times. After a couple minutes of nobody coming forward I asked him if this was to replace the undercooked fish that I had brought back. He asked a girl; who asked another girl and finally they determined that this was my replacement; but no chips....I guess they just dumped out the two orders and for some reason didn't think they should replace the whole order (i.e. including the chips)? After a few more minutes they gave me new containers of chips. The staff were rude in the sense that none of them apologized for the undercooked fish or the way they mishandled refilling our orders. There were three older ladies sitting next to us and they all complained to each other (and us) about their fish being undercooked and the batter as well; but they didn't take their orders back to the counter (for whatever reason). Anyway.....$30. later and two queasy stomachs has turned my wife and I off of fish & chips, and especially from Pajos at Rocky Point...

Our visit on April 26, 2025, was deeply disappointing both in terms of service and food quality. Here's why:

Service Issues:

Staff displayed visible annoyance when requesting hot water for my elderly mother Unprofessional attitude when discussing menu options about halibut and fries Dismissive responses when questioning their "bottomless fries" pricing structure Overall unwelcoming atmosphere, especially concerning for seniors Food Quality:

Fish was poorly prepared - wet and lacking flavor Significant decline in quality compared to Steveston location "Bottomless fries" system is impractical: Requires standing in a separate line Long wait times for refills Low priority given to refill customers Value for Money:

Spent over $70 for subpar food Price point doesn't match quality "Bottomless fries" adds little value given the inconvenient refill process What was meant to be a special outing with my elderly parents (both 80) turned into an unpleasant experience that negatively impacted our entire Rocky Point visit. As someone managing depression, encountering such poor customer service was particularly challenging and affected both myself and my parents well beyond our visit.

Not Recommended: Based on this experience, I cannot recommend this location and will not...