Fresh & Sweet — Restaurant in Regina

I had had several great experiences here, but the last one was so bad that I will be telling my friends to find a new brunch spot. Get ready for a long post.

Our order was not put in. After a long wait and seeing the table that was seated after we ordered getting their food, I flagged down who I believe is one of the managers and maybe owners. I told her this and her response was “it depends how the waitress put your order in” which does not make any sense. She went to speak with our waitress and they were looking at us and you could tell, scrambling. Our waitress came to talk to us and said that the kitchen had lost our order and asked us what we ordered, incorrectly guessing. (Please just write orders down in the future). The manager/owner came back and told us that the waitress didn’t put the order in and that they will rush it. Our waitress came back and said that we would get our meals for free. Our meals were underwhelming. The potatoes weren’t cooked well and were not seasoned. I had to salt my eggs, which I rarely do at a restaurant. When the manager came to take the payment, she only gave us 25% off. This has been one of the only times I have not tipped in years. I don’t like the miscommunication about discounts and I don’t like that the manager/owner threw her waitress under the bus and that the waitress didn’t admit her mistake and threw the kitchen under the bus. Clearly, something is wrong with the whole staff and communication.

TL;DR our order was not put in, we got mediocre food after I had to flag the owner down, and the staff didn’t take accountability nor really make...

We waited awhile to be seated, but yes they were busy. That's not the issue, the issue was when we sat down we ordered fairly quickly - food and drinks - we got the drinks fairly quick, and that is where things went down.

After we ordered, we're pretty sure our server just completely forgot to relay our food order to the kitchen because as we sat there, we watched as food kept coming out and then we saw the people ahead of us get their food, pay and leave before we had any food. Then we watched as a group that arrived after us received their order and their food long before we had anything. In fact, we never even got cutlery! Someone told us they'd get it and never provided anything.

We asked what the delay was and they blamed it on "a new chef" - far from the truth! If it was a new chef how the heck was food able to leave the kitchen steadily and the group who were seated LONG after we were? We knew we had been forgotten about because eventually our server came over to check for refills and the look on her face screamed "oh! I forgot their order!"

We eventually left without food because we had waited close to an hour and a half (1.5 hours!). We explained our disappointment at the cash and they were still prepared to charge us for the coffees and pop and then once again blamed it on a new chef saying that their chef was behind on orders... Once again, how is that possible when people who were seated after us still got their orders long after we had long placed out orders.

Needless to say, we were absolutely disappointed...

I used to go every Saturday but boy has it gone down hill. Decided to try and give it another go and I will NEVER go back. Starting off strong, I asked the server what the toast options were and she said “yes”I then had to ask again “can you tell me the options? And this is kind of how the rest of the meal went. When food arrived the entire tables breakfast was cold, the eggs were cooked inconsistently and the bacon was undercooked. My eggs Benedict was very undercooked and watery. I showed the server and she said “oh” finally she brought it back, only to bring my dirty plate with cold “hashbrowns” (more like a poor man’s unseasoned and undercooked scalloped potato) and a lecture from the chef about how the egg is cooked but if i insist they will remake it. I waited 15 minutes for the server to bring me a poached egg… no English muffin, Hollandaise or smoked salmon. The server asked me if this was fine. I had to explain that I paid $21 for eggs Benedict, not a cold poached egg. 20 minutes later the Benedict came back out. I explained how this was an unpleasant experience and i would like to talk to a manager not the poor teenage server in over her head. No manager came, and I was charged full price for an undercooked tasteless meal, and frankly rude service. Seriously it was comically bad. 10/10 do not recommend. You could not pay me to eat there again.

I will say however, the...