Zunyan Restaurant — Restaurant in Richmond Hill

Disappointing Experience – Not Worth the Hype or the Price.

We recently visited Zunyan Restaurant in Richmond Hill with high hopes, especially given its upscale appearance and premium pricing. Unfortunately, the experience was a major letdown on nearly every front.

Despite the elegant décor and clearly significant investment in interior design, the service was virtually non-existent. I was seated and handed a menu without any explanation. The waitress didn’t seem interested in assisting us and appeared to speak little or no English, making communication difficult. At no point did anyone check in on us—not to see if we were ready to order, if we needed more tea, or even to ask how the food was.

Speaking of the food, for a restaurant positioned at a higher price point, the quality was subpar and did not justify the cost. Overall, there was a complete lack of customer service, paired with underwhelming dishes.

My sister was considering this venue for her wedding, which was the reason for our visit. Needless to say, we will not be returning—and certainly won’t be booking any special events here. Zunyan might look the part, but it’s missing the most important ingredients: quality food and...

Family Lunch on Saturday, July 05, 2025 — A Major Disappointment

We had booked a private room for a family lunch. The interior and decor were very elegant, evoking the atmosphere of a high-end, nearly gastronomic restaurant. However, our first encounter with the hostess, Tracy, completely shattered that impression.

She is clearly not suited for the role: unsmiling, unavailable, and far from customer-focused. Moreover, she proved to be incompetent in her duties, unable to guide or inform us about the menu. She had to call on her colleague, Xuan, for assistance.

As for the lunch itself, the dishes arrived within a reasonable timeframe, but sadly lacked any flavor. Nothing extraordinary, especially considering the establishment’s grandeur and prestige.

In conclusion: a family lunch that felt bland and disappointing. The service, as well as the food, fell far below expectations. I certainly won’t...

I visited this restaurant with the intention of potentially hosting my wedding reception here, but after the experience I had, that is completely off the table. The service was shockingly poor. No one greeted us properly, and we were left alone with menus and zero explanation. The waitress didn’t speak a word of English and had her AirPods in the entire time, clearly not paying attention to us or any of the other tables. There was no follow-up, no tea refills, and no effort to provide even basic hospitality.

As for the food—it was just average. For the price they’re charging, I expected much more. It felt like we were paying for the interior design rather than the meal or the service. The space itself looks nice, but what’s the point if everything else falls short? Needless to say, I’ll be looking elsewhere for a wedding venue. This was a...