Jugo Juice — Restaurant in Richmond

To be honest, I haven't had anything from Jugo Juice in around 12 years, and I ordered an Açaí Smoothie with Vega protein in it yesterday. It was horrible. It tasted like theyd added around 6-7 scoops of sugar to the smoothie. So I took it back because I had paid over 9$ for it and asked for a replacement because we figured out that they added "fruit juice" to it. I put it in quotes because in my own opinion, what most people consider to be fruit juice is so polluted with either some form of sugar, or additives to preserve it, it's not really anything healthy for you by then. Anyways they gave me a new one free of charge and gave me great customer service. The smoothie was terrible both before and after the juice was removed but they were super professional about it. My main point here is this; just because they say it's Juice doesn't necessarily mean that it is. We read and hear about "products" and run out to buy them when the food that really matters is the kind that can actually go bad if you left it out on the counter to spoil. That's real food, not a packaged powder that came from...

I come here frequently and today I had a pretty bad experience with one of the workers here. I asked for a drink in the large size and was immediately told they don’t have large size when on the menu it shows they do and right behind the medium sized cups are a stack of the large. I ask him about it and he says no. Only mediums. Fine whatever. I order the drink and then he charges me for large size smoothie. Which I complain about. He gives me back the difference. So dumb. When my drink is ready he practically throws it on the counter spilling the contents. He doesn’t even let me know it’s mine or someone else’s. just leaves it there without saying anything. At which point I have to ask another girl that works there if this is mine. That girl. Super nice. This guy. Absolutely horrible not sure how and or why they hired someone so rude. Won’t be coming...

I come here often and today is the worst! I bought 2 drinks and I as I paid for both drink the Chinese cashier didnt even turn back to scan my Jugo rewards.. she was just keep heating up the chicken wraps as I was standing there waiting for her to look back at me and scan the jugo rewards . BUT SHE DIDN’T . So the other lady helped me which is an Indian lady, she scanned my rewards and she saw that I can claim a free drink so she went through it.. but she also didn’t not RECORD the transaction for my order that I made…the CHINESE lady fixed it when I told her what she did but she didn’t even say sorry for her mistake!!!! SERVICE is so bad and the drink is too sour! I can barely finish it. For almost paying $9 for each drink this is very disappointing !! NEVER COMING BACK! I really hope that the head office will check this location!! worst...