Aroma Espresso Bar — Restaurant in Toronto

I purchased medium coffee, and was served by a young Filipino woman that laughed at my mouth when I placed my order. The woman immediately implicated that she was looking to strike a date, and she wrongly perceived myself as being an Italian immigrant that is well known for being an easy target. I haven't reacted to the woman's provocation and pretended that I didn't understand the message. Then, the woman delivered my coffee, and I left. Immediately after I came to the street and tried the coffee I realized it was almost cold and totally stale. I went back to ask for a freshly brewed coffee ☕️. At that time I met a tall, young male, potentially immigrant of Korean descent. I briefed the man about the coffee being totally cold... Hold yourselves for a solid ground, in order that you don't fall, when you hear what was the response from that male employee. The man took my paper cup and put that into the microwave, to heat it up. I was barely able to speak with that man in a normal human voice to tell him that I need fresh cup of coffee. He resisted me enough that I almost lost my cool. Only evils will act like this! One needs to be severe bias and racist if attempting to take advantage of the customers at this level. These employees are super bias snd racists. They know who are their regular customers, a local older ladies, but when they see a vulnerable person that I am they make a...

Last Monday evening at 8:30pm, I wanted to get a cup of herbal tea on the way home. I stopped by, paid the male cashier (named "Hyunsoo" from my receipt), then I told him I need to use the bathroom, and don't make the tea yet until I come back. However, he failed to tell his female coworker who already made it behind bar, as I walked to the bathroom doors. They have 2 public bathrooms, 1 other male barista/cleaner came out and told me 1 of the bathroom is closed after it was cleaned. I waited for the other bathroom to be vacant for about 1/2 hour, but nobody came out. I asked the male barista/cleaner if he can knock on the door whether someone is okay in there, but he said he can't do anything about it. I couldn't wait any longer, so I picked up my (lukewarm) tea while the female coworker is laughing with the male cashier (in foreign language). When I was on the train, I realized the tea bag (which she didn't enclosed it properly) has tea leaves has released into the water and hard to drink. I will attach a photo of my receipt later. I will have that female coworker not make any of my drinks next time. Also, do you closed your public bathrooms at 9pm every evenings? This is the worst Aroma Espresso service (and store) I ever...

I love coming to this aroma most mornings after I drop off my kids to school! All the baristas are super pleasant and helpful. The reason why I only gave three star is because there was one incident where I was sitting close to another customer and I’m not sure if it was the owner but an older lady with glasses and shoulder length brown hair bob almost came over to the sitting area and pulled out one of their customers’ electrical plugs out of the outlet and said “this is not allowed” very rudely. I wasn’t really sure what was happening because I had prior used that outlet before and have seen many people use the outlets at this aroma, which is why I have used it in The past. I have visited a few locations and the outlets are always readily available and for use for the customers I was very shocked how the lady behaved and I chatted with the other customer afterwards and she was also taking a back by how her property was touched and the way she was spoken to she was very upset. I’m sure there was a way to let them know that the outlets aren’t used in a nicer way. I will still be coming to as long as that lady is not there because the barista and the other staff don’t show that the outlets were...