TD Canada Trust Branch and ATM — Local services in Toronto

Imagine you go to YOUR bank, the one you have been doing business with for 12 years, and you are told "My manager has no interest in helping you". Excuse me, what????? This is what happened: I opened a GBP account and deposited a check in GBP in my account at this branch. (I was simply transferring funds from my HSBC GBP account to TD). TD deposited my check and, after that, I received a phone call, and I was told that the funds would be frozen for 30 days. This was the time needed for TD to make sure that the money was actually there. As I was given no choice (they had already deposited the check without making me aware of the wait time first), I agreed to that. Two weeks later I went back to the bank and asked them if they would be able to exchange the funds from GBP to Cad as it was a particular favourable exchange rate on that particular day. I acknowledged that It was NOT my attention to withdraw any funds. I simply wanted an exchange from GBP to Cad. The funds would remain with TD and I volunteered to pay any extra cost that TD may have occurred by this operation (in case the funds would not be cleared by HSBC Canada). I waited at the bank for over an hour, it seems like every one was talking to their managers and they were being very helpful actually. Yet, the last guy I spoke with (He was a manager himself) told me literally "My manger has no interest in helping you". Those words were so inappropriate or ill-chosen that I actually laughed my head off. Excuse me, what???? You have no interest in helping me out? I have been paying you for 12 years and NOW you are telling me that you have no interest in all the business I have been given you??? Funny story to hear but so SAD for TD and the people they employ. Of Course, I will take my business...

This was one of the most unpleasant banking experiences I’ve had. The staff seriously need better training—or maybe the bank just needs to hire more respectful people. The way I was spoken to as a customer was rude and completely unprofessional. I politely asked for two minutes to double-check the money (which is fair, mistakes can happen), but instead of understanding, the employee demanded I leave. There was no respect or basic courtesy.

This kind of attitude makes the bank feel unwelcoming. If you don’t want people to feel like a burden, maybe hire more staff and work on improving customer service. It’s not that hard to be polite.

Honestly, go with Scotiabank—at least you're treated like a human being there. TD and BMO are hands down the worst banks I’ve dealt with in Canada. I hate that I even have to write this, but people deserve to be warned. The only TD branch I’ve ever had a decent experience at is the one near my home. I only came to this one because BMO refused to exchange money unless you’re their client, and I didn’t think this TD would be worse—but it was. The way the staff handled it was completely uncalled for. (AVOID THIS BANK. CAME...

I previously wrote a review but deleted it because we are all human trying to navigate such tough times. HOWEVER.. I should not have to compensate my time for a lack of scheduling on TD’s management’s end. The photos are self explanatory. This location is not managed efficiently or effectively. If you take a trip to this bank, pls ensure to block 1-2 hours out from your schedule. This is a recurring issue.

Hire more people. Simple.

To The individual who is so proud to be the manager: pls take the time to MANAGE the location effectively and work on conflict resolution skills. To say “I am the manager,” yet portray such poor customer service skills by failing to address other customer issues/concerns at hand, is a contradiction.

How you TREAT people, makes the difference. (I will not name drop, however, if you have visited this branch, I think we all know who this is).

Fortunately it is not a total loss: The tellers work with what they’re given, and for that reason I find the 1 star acceptable. The TELLERS are so kind and do make...