Coffee Time — Restaurant in Toronto

I am absolutely appalled by the behaviour at this establishment. The customer service is downright awful, with the staff playing cruel, targeted "jokes" on people. The fact that they put up fake "help wanted" signs as a joke—luring in people looking for a job, just to ridicule and make fun of them, is beyond disgusting. It’s very explicitly intentional, with the staff clearly taking pleasure in this so-called joke, laughing and adding that 4 people came in one day alone due to the sign. The manager who was in on it, as well as the other employees seriously need to be re-evaluated by the workplace. No customer should ever have to endure such an unpleasant encounter with these sickening people.

It is unacceptable that Coffee Time employs such disrespectful individuals, and this reflects terribly on the company, even moreso if they don't take accountability. Action must be taken to address this—customers deserve better, and so do the people who fell victim to this...

I am writing to express my disappointment with a recent experience at your coffee shop. I ordered a medium coffee with two milk but was given a medium coffee with two sugar instead. Upon arriving at the office, I realized the mistake and returned to the store to request a correction. An older Asian lady claimed she heard my original order and, instead of providing a new cup, she threw the coffee into the same cup I had used. When I expressed my dissatisfaction and requested a new cup, her response was dismissive, stating that she didn’t want to see me again. I offered to pay for a new coffee, emphasizing the importance of using a fresh cup. To avoid further argument, I chose to pay again and left the premises. I also lodged a complaint with the head office; however, I have yet to receive any follow-up communication regarding...

The asian lady at the counter is a bit rude.

On the menu for the large breakfast stated 3 eggs, 2 bacon and 2 sauges. I ordered it and she said i only had the option to chose one of the meat. I showed her that the menu stated i can have both bacon and sauges and she started giving attitude and showed her frustrations. I also asked for whole wheat bread she put it as white.

At that point i didnt even want to argue anymore and just accepted it.

The eggs did not come as sunny side as i requested and came over easy. Sausage was also very tough. The bacon was clearly not freshly made as you can see the fat build up from sitting at room temp for awhile.

I honestly didnt expect much for breakfast at coffee time, but i definitely expected more than i got during my visit.

My advice, go to the tims...