McDonald's — Restaurant in Toronto

I hate rating places a low rating because of a FEW staff, but this was one of my rudest experiences at any McDonald's. Sounds very minor, but the female staff taking my order had sort of rushed through taking my order and did not give time to repeat it either. After paying ofcourse I asked for extra sauce as I was rushed through my order... I tried to proceed and ask for the extra condiments, and why is it that I am denied extra condiments...the female taking my order repeatedly tried to tell me that I have already paid for my order and so now I am not able to get any extra of anything. She refused to hear my request even if they need to charge me extra money...that extra money is something that I am willing to pay...and after all that, she agreed to give the extra sauce on the side. I asked once again when receiving my order if she had packed it on the side as she originally said. Due to the order being 1-2 bags, I did not have time to dive into the bags and check for a small container of extra sauce, however once opening my order after arriving home. I was least to say unsatisfied as there was no extra sauce, and the burger was ALSO dry. If I had not asked for extra ketchup, I would have received only 1-2 packets, without the extra sauce I was willing to be charged for. And I am upset and confused why there is such a disregard for the care in a customer's orders, and if they are literally requesting for something so small as extra sauce. It's $0.30-0.50, lol please be kind. It was very frustrating that although my order has been placed, I should be able to request additional condiments that I am WILLING to be charged for (and also help enjoy my meal a little more) OR allowing the customer time to fully confirm their order perhaps could also help to improve or solve this inconvenience before having them to rush to pay, especially if you are going to deny them something small like further condiments. There was also no one...

I have visited (this store) McDonald's at 2870 Eglinton Ave E, Scarborough, ON M1J 2C8 today at 12.35 am. I placed my order through Mobile App, and I've been asked to wait outside by one of the male staff in that restaurant. The store was not busy at all and the staff were showing their bloody attitude towards everyone including senior citizens. There were online delivery drivers waiting outside for more than 40 mins to receive their food and all of them were being abused by one of the female staff. I'm a witness that she was being racist to one of the old men who was doing skip the dishes. He has followed all the Covid-protocols and had a hot bag as well. He was been abused very badly just for politely asking about his order status. He was literally pleading for his order and for being nice and the lady wasn't listening to it. It made me so sad to see that she has thrown his food towards him. She refused to give me my food as well, for telling her to be nice and polite to old people. She shut the door very aggressively to show up her attitude. This can't be acceptable. I need a proper enquiry against this arrogant woman and Mcdonald's must provide me proper justification why I wasn't been served even after I paid and waited for a long time. Canada is the best country in the world that is famous for its multicultural diversity and we have stood up every time to protect unassisted and helpless people. I believe it's not a silly matter that I have been refused to get my food for questioning racism and arrogance. I believe McDonald's corporation will take this issue seriously and will get...

I meet there once a month with my fellow retired cronies. Yesterday between 11 and 12 the place was overrun by two successive groups of students. The high school kids at least showed some self awareness and they tried to self monitor, realising that their noisy activities might be disturbing to other patrons. The middle school kids were totally out of control, throwing food, cups, screaming and running around between tables all over the restaurant!

The staff were totally out of their league. I had to leave my group and go in search of a manager. Somebody came and spoke to the kids but I don't understand how this person, who was standing by the cash, could not have been aware that the restaurant was in such violent disarray. Also she told the kids that they were disturbing other patrons. Yes this was true, but i didn't like to be blamed and have our group singled out... She actually pointed us out! Basically the kids' behavior was not acceptable in a public venue. I am sure their parents would have been mortified had they seen what the kids were doing and had the restaurant been empty, the kids' out of control behaviour still would not have been acceptable.

McDonald's management, please up your game and make it a priority to support your staff in monitoring the kids when they are in your restaurant. One last thing, if one of those kids slips on a piece of food as they hurtle themselves around the store and is injured in the slightest, you can be sure that the parents will come at you with a lawsuit and you will not even be able to say that you performed due diligence to...